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Goods, services and facilities

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper.

Relevant policies and guides:

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper.

Relevant policies and guides:

The OHRC wrote to the Chair of the Postsecondary Education Standards Development Committee to welcome their initial recommendations for developing proposed postsecondary education standards under the AODA, and to provide a submission with additional recommendations.
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The OHRC wrote to the Chair of the K-12 Education Standards Development Committee to welcome the K-12 Education Standards Development Committee’s 2021 initial recommendations report under the AODA, and to provide a submission with additional recommendations.
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The Ontario Human Rights Commission is developing a new policy statement on the discriminatory display of names, words and images, and wants to hear from the public about this quickly-evolving issue.
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While receiving a COVID-19 vaccine remains voluntary, the OHRC takes the position that mandating and requiring proof of vaccination to protect people at work or when receiving services is generally permissible under the Human Rights Code (Code) as long as protections are put in place to make sure people who are unable to be vaccinated for Code-related reasons are reasonably accommodated.
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In its submission on the Toronto Police Services Board’s Use of Artificial Intelligence Technologies Policy, the OHRC recommends several actions for the TPSB to take in developing its AI Policy. Consistent with a human rights-based approach, these actions are aimed at protecting vulnerable and marginalized groups that may be disproportionately affected by AI technology used by the TPS. These actions are designed to insure against consequences that would undermine the desired benefits of police services’ efficiency and effectiveness, and public trust in policing.
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September 23, 2021 The OHRC is proposing the following content for inclusion in a policy statement on the discriminatory display of names, words and images: Scope The purpose of the policy statement on the discriminatory display of names, words and images is to:
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Under a Memorandum of Understanding reached in 2020, Chief Commissioner Patricia DeGuire and the OHRC continue to work collaboratively with the Peel Regional Police and the Peel Police Services Board to address systemic racism and discrimination in policing. As one of the steps in this process, PRP, PPSB and the OHRC have developed a survey seeking community feedback on experiences with and perceptions of PRP.
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The OHRC wrote to the Health Care Standards Committee to support its initial recommendations for developing health care accessibility standards, and to make further recommendations to strengthen the standards.
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Today the OHRC released its Framework for change to address systemic racism in policing, calling on Ontario to establish a legislative and regulatory framework to directly address systemic racial discrimination in policing across the province.
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The OHRC calls on Ontario to establish a legislative and regulatory framework to directly address systemic racial discrimination in policing across the province. We have laid out a framework for systemic change that includes essential steps for eliminating discriminatory practices from policing across the province. 
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