Skip to main content
Social Areas /

Goods, services and facilities

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper.

Relevant policies and guides:

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper.

Relevant policies and guides:

On August 26, 2019, Ontario’s Ministry of the Solicitor General (the Ministry) announced proposed amendments to Regulation 778 under the Ministry of Correctional Services Act. The Ontario Human Rights Commission (OHRC) welcomes the opportunity to provide this submission on the amendments related to segregation.
Read more
Today, the Ontario Human Rights Commission (OHRC) released its new Policy on eliminating racial profiling in law enforcement at the Ontario Association of Chiefs of Police (OACP) CEOs Day. This policy, the first of its kind in Canada, offers practical guidance to help law enforcement identify and end racial profiling. The OACP is committed to the principles outlined in the policy, and more than 20 community and advocacy groups have added their support or endorsement.
Read more
Community comments on the Policy on eliminating racial profiling in law enforcement
Read more
The Ontario Human Rights Commission (OHRC) welcomes the opportunity to provide a written deputation to the Toronto Police Services Board (TPSB) on its Policy on Race-Based Data Collection, Analysis and Public Reporting, which is being considered for approval at its September 19, 2019 meeting.
Read more
This report summarizes the Ontario Human Rights Commission’s (OHRC) observations and recommendations on the issues of homelessness and drug addiction in Kenora, Ontario. Under section 29 of the Ontario Human Rights Code, the OHRC can initiate reviews and inquiries and make recommendations related to incidents of tension or conflict in a community.
Read more
The OHRC is aware that the Toronto Catholic District School Board (TCDSB) is considering amending its Code of Conduct to specifically include gender identity, gender expression, family status and marital status as grounds upon which members of the TCDSB community cannot be treated unfairly. Our understanding is that this issue is being specifically considered by the Catholic Education and Living our Catholic Values Sub-committee on September 25, 2019.
Read more
The Ontario Human Rights Commission (OHRC) welcomes the opportunity to provide a submission to the Toronto Police Services Board (TPSB) on its Draft Policy on Race-Based Data Collection, Analysis and Public Reporting (Draft Policy).
Read more
All students deserve to see themselves and their families reflected in Ontario’s mandatory education curriculum, and should receive information necessary to protect their health and well-being. Over the past year, the Ontario Human Rights Commission (OHRC) has taken many steps to make this vision a reality.
Read more
I am writing today about the Kenora emergency shelter (shelter) operated by the Ne-Chee Friendship Centre in conjunction with the provincially-funded Kenora District Services Board (KDSB).
Read more
 I am writing on behalf of the Ontario Human Rights Commission (OHRC) to commend the Toronto Transit Commission (TTC) on its recent commitments to implement a comprehensive system-wide anti-racism strategy to prevent racial profiling, and to change the structure and culture of the Transit Enforcement Unit. 
Read more