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Goods, services and facilities

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper.

Relevant policies and guides:

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper.

Relevant policies and guides:

 I am writing on behalf of the Ontario Human Rights Commission (OHRC) to commend the Toronto Transit Commission (TTC) on its recent commitments to implement a comprehensive system-wide anti-racism strategy to prevent racial profiling, and to change the structure and culture of the Transit Enforcement Unit. 
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I am writing today to call on the government to take steps to make sure that Ontario’s health policies are consistent with its human rights obligations. In particular, we encourage the government to fully consider the needs of people without regular immigration status during its ongoing health system transformation.
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Dear Secretary Davidson: Thank you for meeting with me on May 27, 2019 to discuss anti-Black racism in the Ontario Public Service (OPS). I am writing today to request further details on the government’s existing and planned initiatives to address systemic racism in the OPS. As we discussed, a group of racialized employees has asked to meet with the Ontario Human Rights Commission (OHRC) to discuss their concerns about anti-Black racism in the OPS. This meeting has been scheduled for June 19, 2019.
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TORONTO – In April, 2019, the Ontario Human Rights Commission (OHRC) and the Ontario Federation of Indigenous Friendship Centres (OFIFC) renewed an agreement, originally signed in April 2017, to work together with the ultimate goal of ending discrimination against Indigenous peoples in Ontario. The renewed agreement reinforces our ongoing collaboration with urban Indigenous communities based on trust, dignity, respect and a shared commitment to reconciliation and substantive equality.
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Thank you for providing the Ontario Human Rights Commission (OHRC) with the opportunity to tour Elgin Middlesex Detention Centre (EMDC) in London, Ontario on March 21, 2019.
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The OHRC wrote to 40 municipalities about the harmful impact of Indigenous-themed sports logos in city facilities.
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We agree that accessibility is good for business and that employment is a fundamental issue for people with disabilities. In fact, Canada and Ontario recognize through its international treaty obligations that people with disabilities have the right to work like everyone else.
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The OHRC generally supports the overall intent of the Ministry’s draft Policy/Program Memorandum (PPM) for school board policies on service animals in schools.
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Today, the Court of Appeal for Ontario unanimously held that administrative segregation of any prisoner for more than 15 days is cruel and unusual treatment, contrary to s. 12 of the Charter of Rights and Freedoms.
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The OHRC has released videotapes of a training session on our new Policy on accessible education for students with disabilities. OHRC Senior Policy Analyst Cherie Robertson leads you through key elements of the policy.
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