Skip to main content
Social Areas /

Goods, services and facilities

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper.

Relevant policies and guides:

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper.

Relevant policies and guides:

Toronto – Sikhs who wish to enter a Toronto courthouse wearing a kirpan (stylized representation of a sword) now face fewer barriers according to a settlement reached with the Toronto Police Service, Toronto Police Services Board, and the Ministry of the Attorney General. The Toronto Police Service (“TPS”) agreed to revise its procedures to ensure that practicing members of the Sikh faith will be allowed to wear kirpans in public areas of courthouses, subject to an individualized risk assessment.
Read more
May 2012 - What follows is a discussion of significant legal decisions dealing with religious and creed rights in Canada. The focus is on decisions made since the Commission issued its 1996 Policy on Creed and the Accommodation of religious observances. It does not review every decision, but those that may be important from a human rights perspective. In addition to a description of the case law, trends and areas where it is anticipated the case law will continue to evolve or be clarified are identified. The review will form the basis for further research and dialogue concerning the law in Canada as it relates to this significant area of human rights.
Read more
Toronto - A settlement between the Ottawa Police Services Board and the Ontario Human Rights Commission (OHRC) means Ottawa Police Services (OPS) will begin to collect race-based data on traffic stops by OPS officers.
Read more
Factum of the interveners the Ontario Human Rights Commission, the Saskatchewan Human Rights Commission and the Alberta Human Rights Commission.
Read more
Toronto – A significant decision from the Human Rights Tribunal of Ontario (HRTO) in XY v. Ministry of Government and Consumer Services reinforces the human rights of trans people. The decision found that legislation requiring a person to have “transsexual surgery” before they can change the sex designation on their birth registration is discriminatory.
Read more
Employers, housing providers, educators and other responsible parties covered by the Code have the ultimate responsibility for maintaining an inclusive environment that is free from discrimination and harassment, and where everyone’s human rights are respected. Organizations and institutions operating in Ontario have a legal duty to take steps to prevent and respond to situations involving competing rights.
Read more
March 2012 - The OHRC will focus its comments on the issues and barriers identified in the CRSAO’s reports that connect to the OHRC’s current priority initiatives dealing with racism experienced by Aboriginal people and other groups as well as disability, especially mental health discrimination.
Read more
Toronto - A report on first year activities undertaken as part of joint Project Charter with the Ontario Human Rights Commission (OHRC) was released today by the Windsor Police Service (WPS), the Windsor Police Services Board (WPSB) and the Ontario Police College (OPC).
Read more
Your Worship, Chair Polhill, and Committee Members, I am writing to comment on proposed amendments to the City’s Official Plan and Zoning By-Law. As you consider these amendments, the Ontario Human Rights Commission (OHRC) would like to outline some human rights principles that may affect your decision, and to ask some questions.
Read more
Education is a “service” under the Code Section 1 of the Code guarantees the right to equal treatment in services, without discrimination on the ground of disability. Education, in its broadest sense, is a “service” within the meaning of the Code.[3] The scope of “educational services” will include the mastery of knowledge, academic standards, evaluation and accreditation.
Read more