The OHRC’s Restaurant Accessibility Initiative
Following the launch of the Policy in March 2001, the OHRC initiated an inquiry under section 29 of the Code into accessibility in the restaurant industry. The objectives of the inquiry were to:
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Achievements
A total of 26 restaurant chains have now committed to the five steps towards accessibility. These restaurants are:
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Best Practices and Next Steps in Achieving Accessibility
Many of the restaurants that the OHRC corresponded and met with emphasized that removing barriers for persons with disabilities, older persons, and families with young children was not only a matter of complying with the law, or of corporate social responsibility: it was also good business practice. They emphasized that persons with disabilities, older persons, and families with young children are their customers and their potential customers; they cannot afford to make their services inaccessible or inconvenient to such a significant demographic.
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Moving Forward
The restaurants that have reached voluntary agreements with the OHRC have become leaders in planning for, and moving towards accessible services for all Ontarians. They have demonstrated that accessibility can be achieved, and in a way that is positive both for business owners and operators, and for their customers.
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Relevant Ontario Human Rights Code provisions
Section 5
(1) Every person has a right to equal treatment with respect to employment without
discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, record of offences, marital status, family status or disability.
Section 11
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Human rights and family status (brochure)
2012 - The Ontario Human Rights Code (the Code) provides for equal rights and opportunities, and freedom from discrimination based on various grounds. The Code recognizes the dignity and worth of every person in Ontario, in employment, housing, facilities and services, contracts, and membership in unions, trade or vocational associations. The Code protects you from discrimination in these areas based on your family status.
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Age discrimination (brochure)
2012 - The Ontario Human Rights Code protects people from discrimination under the ground of age. The Code defines age as 18 years or older. However, persons age 16 or older are also protected from discrimination in housing if they are not living with their parents. This means that people cannot discriminate against you because of your age where you work or live, or when providing services.
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Racial discrimination (brochure)
2012 - The Ontario Human Rights Code (the Code) provides for equal rights and opportunities, and freedom from discrimination. The Code recognizes the dignity and worth of every person in Ontario. It applies to the areas of employment, housing, facilities and services, contracts, and membership in unions, trade or vocational associations. Under the Code, every person has the right to be free from racial discrimination and harassment.
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Pregnancy and breastfeeding (brochure)
2012 - The Ontario Human Rights Code (the Code) is a law that provides for equal rights and opportunities and recognizes the dignity and worth of every person in Ontario. The Code makes it against the law to discriminate against someone or to harass them because of sex, including pregnancy and breastfeeding.
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Appendix A – Target change objectives
Overall Change Objective
The identification and elimination of any discrimination that may exist in all employment and service activities of the Correctional Services Division of MCSCS.
Specific Change Objectives
A.
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VII. Social housing
Social housing often fills the gap for low-income people by providing supportive housing, government-funded subsidies and rent-geared-to-income (RGI) housing that would not necessarily be available to tenants in the private rental housing market.[210] When they are properly funded[211] and operated efficiently, social housing programs have the potential to provide viable housing o
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Appendix D - TD Bank Financial Group
Headquartered in Toronto, with more than 2,300 locations and 74,000 employees worldwide, The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Financial Group (TD). TD Bank Financial Group is the sixth largest bank in North America by branches and serves more than 18 million customers in four key businesses, operating in a number of locations in key financial centres around the globe: Canadian Personal and Commercial Banking, including TD Canada Trust and TD Insurance; Wealth Management, including TD Waterhouse and an investment in TD Ameritrade; U.S.
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Appendix G - OHRC guides, policies and guidelines
The OHRC website (www.ohrc.on.ca) is the most current and exhaustive source of information about the work of the OHRC. All OHRC publications are available on the website. This includes approved guides, policies and guidelines, consultation documents and plain language publications. Information can also be found on current OHRC activities. Bound copies of OHRC documents are available through Publications Ontario at 1-800-668-9938.
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4. Working with committees
Committees are often a central part of municipal anti-racism and anti-discrimination work. Establishing and running effective committees often makes a difference between some success and failure.
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Appendix A - Incidents reported to police in 2007
During the summer and fall of 2007, a number of serious incidents were reported to the authorities regarding assaults targeting Asian Canadian anglers in southern and central Ontario:
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Taking human rights back to school
As well as working with Seneca College, the Commission teamed up with
students in Humber College’s Media Studies program. The students’
mission – to help the OHRC achieve a new “brand” that
represented its transformed operations. Student teams made recommendations on
all facets of the branding process, including work to define the OHRC’s
core business and core audiences, creating ideas for a new logo and tagline, and
coming up with many compelling creative ideas for advertising in media ranging
from bus shelters to internet search engines.
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Talking about hate speech on the Internet
In October 2008, Professor Richard Moon released a “Report to the Canadian Human Rights Commission Concerning Section 13 of the Canadian Human Rights Act and the Regulation of Hate Speech on the Internet.” There is no direct effect on Ontario, which does not have an equivalent to the federal s.13 in Ontario’s Code.
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Looking at legislation
The OHRC developed a new monitoring and legislative review process to
systematically track and report on the state of human rights in Ontario in
accordance with its new mandate. One such
area being monitored is the implementation of the Accessibility for
Ontarians with Disabilities Act (AODA). The OHRC has provided advice and
support through submissions, meetings, and presentations to AODA
committees on Employment Standards, Transit, Customer Service, and Built
Environment.
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Rewriting the book on human rights in the workplace
In November 2008, the Commission released its third edition of Human Rights at Work. This plain-language guide includes examples, best practices, sample forms and other resources to help people develop and maintain inclusive, respectful workplaces that meet the standards of the Code. The Commission has combined its human rights expertise with the publishing skills of Carswell Thomson Publishing to help make Human Rights at Work available across Ontario.
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IV. Other legislative schemes
In addition to the Code, there are a number of other laws that are applicable in the rental housing context. These include the newly proclaimed Residential Tenancies Act, the Social Housing Reform Act, the Co-operative Corporations Act, the Ontario Building Code and various municipal by-laws. The Code applies to these laws, the enforcement mechanisms set out in them and to administrative decision makers they establish such as the Landlord and Tenant Board.
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VI. Conclusion
This Consultation Paper identifies several key issues that the Commission would like your input on. In addition, the Background Paper contains a wide-ranging and detailed discussion of human rights issues in rental housing. The Commission welcomes any and all comments related to this important matter. All the information received will receive equal consideration as the Commission develops further initiatives in this area.
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Appendix: Consultation questions
The questions raised throughout this paper for discussion and consultation are summarized below.
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List of decisions, settlements, judicial reviews and appeals
HRTO Final Decisions
Grounds
Braithwaite, Illingworth v. The Attorney General for Ontario and the Chief Coroner
(complaint successful, appeal filed by respondents in the Divisional Court)
association
Part 2 - The policy framework
3. Types of racial discrimination
It is not possible to slot people’s experiences of racial discrimination into clear categories. Manifestations of discrimination blur together and overlap to a large degree. However, for the purposes of this policy, it is necessary to describe the different ways in which racial discrimination can take place. Therefore, what follows is a discussion of the main ways in which racial discrimination can occur that are helpful in understanding and addressing the experience of racial discrimination.
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