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The Commission has presented an Accountability Framework in each of the last four annual reports.  The framework establishes targets for the organization’s performance in the coming year and reports on achievements against previously established targets.

The following is a summary of achievements against targets in the 2001-2002 fiscal year.

SERVICE AREA

2001-2002 COMMITMENTS

2001-2002 ACHIEVEMENTS 
(As of March 31, 2002 unless otherwise indicated)

PROMOTION AND AWARENESSOF HUMAN RIGHTS

Conduct one new public awareness campaign.

 

Initiated planning of campaign on ageism and age discrimination.

Established partnerships with community organizations for development and delivery of the campaign.

Implement Phase II of the Aboriginal initiative.

Implemented Phase II in partnership with Grand River Employment and Training (GREAT), Ontario Federation of Indian Friendship Centres and the Native Canadian Centre of Toronto (NCCT).

Conducted two-day training on project for Commission and NCCT staff.

Implemented pilot program with GREAT and NCCT: Human Rights Liaison Officer hired to conduct public education and handle public inquires.

Received Summary Report on pilot program from GREAT.

Enhance accessibility of publications through a new series of  ‘one-pager’ information sheets on all major areas of the Code.

 

Produced six new one-page plain language bilingual leaflets on: human rights policies on hiring, sexual harassment, sexual orientation, racial harassment, pregnancy (including breastfeeding) and one on the Commission.

Achieve a satisfaction rate of 80% among participants for all public education activities.

Achieved satisfaction rate of over 80%.

Other significant achievements.

Published Human Rights Policy in Ontario in partnership with CCH Canadian Ltd.

Updated and released revised version of Teaching Human Rights in Ontario.

POLICY

Release Consultation Report on Age Discrimination.

 

 

Released Consultation Report, Time for Action: Advancing Human Rights for Older Ontarians, on June 26, 2001.

Policy on age discrimination against older persons approved by Commission on March 26, 2002, for release in the next fiscal year.

Develop workplace guides on disability issues in plain language for both employers and employees and a separate plain-language guide to inform people of their rights and responsibilities.

Prepared draft guides and held two focus groups for input: one with employee representatives and one with employer representatives.

Feedback received to be used to further develop the documents.

Initiate consultations on disability in the education sector.

 

Developed Strategy and Consultation Paper in preparation for launch of consultations in next fiscal year.

Develop Consultation Report on transit accessibility.

 

Consultation Report approved by Commission in March for release early in the 2002-2003 fiscal year.

 

Other significant policy achievements.

Released the Human Rights Issues in Insurance: Consultation Report in October 2001.

Updated Policy on Discrimination Because of Pregnancy and Breastfeeding.

Provided ongoing advice to the provincial government and private sector organizations on a number of issues.

 

Ensure international obligations are integrated into all new policy work.

 

 

 

Integrated international obligations in Commission’s work on age discrimination, intersectionality, disability, transit accessibility, social and economic rights, and pregnancy and breastfeeding.

Provided input on Canada’s reports under international instruments.

Undertook or participated in initiatives to explore how Commissions can help Canada meet its international obligations, e.g. posting of Research Paper and Policy Dialogue proceedings on Web site, presentation to Standing Senate Committee on Human Rights, drafting and adoption of CASHRA resolutions on economic and social rights.

INQUIRY AND INTAKE SERVICES

Average response time on calls handled by inquiry service representatives will be within 2.5 minutes.

Draft complaints within 15-20 days. 

Average response time was 2.3 minutes (during the 11-month period prior to the Ontario Public Service Employees Union strike).

Average time to draft a complaint was 14 days.  This achievement was met at a level below the objective.

MEDIATION AND INVESTIGATION SERVICES

Achieve at least a 65% settlement rate in cases in which mediation has been attempted.

Settlement rate of 73.6% in cases in which mediation was attempted.  This is comparable to last year’s rate of 73.2%

Once parties have agreed to mediation, the mediation will be completed within 3 to 6 months.

The average age of 1,328 cases closed by mediation was 4.1 months.

The average time required to resolve a complaint, from filing to closing, will be reduced from 15.4 months to less than 14 months.

The average age of a complaint from opening until a decision was made was reduced from 15.4 months last year to 12.2 months this fiscal year.

CORPORATE INITIATIVES

Begin implementation of corporate strategic plan 2001-2003.

 

Implemented Enhanced Integration Protocol and improved the investigative process by utilizing legal and policy staff input throughout the process.

The following are the Commission’s public commitments for the 2002-2003 fiscal year.

SERVICE AREA

2002 - 2003

COMMITMENTS

Promotion and Awareness of Human Rights

In partnership, implement ageism and age discrimination public awareness campaign and related public education activities.

Implement Phase III of Aboriginal Human Rights Program.

Achieve a satisfaction rate of 80+% among participants for all evaluated public education.

Teaching Human Rights in Ontario: Make additional resources available to teachers on the Commission’s Web site.

Policy

 

 

 

Release the Policy on age discrimination against older persons.

Release Discussion Paper, An Intersectional Approach to Discrimination: Addressing Multiple Grounds in Human Rights Claims, and solicit feedback from stakeholders.

Conduct consultations on disability in the education sector with a view to developing a consultation report and specific guidelines.

Release the Consultation Report on transit accessibility.

Publish plain-language workplace guides on disability issues.

Undertake further work to promote accessibility among service providers in Ontario.

Initiate project on race, ethnicity and origin.

Develop tools to help employers implement human rights policies and procedures in workplaces.

Ensure international obligations are integrated into all new policy work.

Monitor relevant United Nations Conventions and Human Rights Decisions.

Inquiry and Intake Services

 

Average response time on calls handled by Inquiry Service Representative will be within 2.3 minutes.

Draft complaints within 14 - 18 days.

Mediation and Investigation Services

Achieve at least a 65% settlement rate in cases in which mediation has been attempted.

Once parties have agreed to mediation, the mediation will be completed within 3 - 6 months.

The average time required to resolve a complaint, from filing to closing, will be less than 14 months.

Corporate Initiatives

Continue to implement the corporate strategic plan 2001-2003.

 

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