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Special programs and the duty to accommodate

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Employers, service providers and landlords all have a duty to accommodate the needs of people because of disability, creed, family status and other grounds, to the point of “undue hardship.”

In some cases, what may appear to be a special program is in fact part of the duty to accommodate under the Code. These types of initiatives should not be considered special programs. 

Example: A transit provider sets up a para-transit bus service so people with disabilities, who face barriers on the conventional system, have access to public transit service already available to people without disabilities. This makes the para-transit system part of the duty to accommodate rather than a special program.

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