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You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper.

Relevant policies and guides:

Systemic barriers tarnish progress marking 20th anniversary of the Accessibility for Ontarians with Disabilities Act (AODA)

Twenty years ago, on June 13, 2005, the AODA took effect after all parties of the Legislature unanimously passed this ground breaking law. This landmark legislation set 2025 as the target year for achieving accessibility in Ontario. Although there has been much progress, in the targeted year, that goal is largely unmet.
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