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Table 1:  New Complaints Filed by Social Area and Grounds Cited

Total Number of New Complaints: 2,450

Accommodation 7 10 0 1 4 48 13 11 6 11 11 29 0 4 10 5 8 180 90 3.67%
Contracts 34 1 1 0 0 1 36 2 0 0 1 0 3 0 1 1 1 0 82 40 1.63%
Employment 171 107 25 8 11 74 1090 223 90 45 183 0 502 1 240 586 229 77 3662 1940 79.18%
Services 12 37 16 1 5 18 211 43 18 6 34 4 140 0 17 31 10 9 612 346 14.12%
Vocational
Associations
8 2 0 0 1 1 22 4 1 0 3 0 8 0 1 5 2 0 58 34 1.39%
Total
Grounds
232 149 52 9 18 98 1407 285 120 57 232 15 682 1 263 633 247 94 4594 2450 100
Percent of
Grounds
Cited
5.05% 3.2% 1.13% 0.20% 0.39% 2.13% 30.63% 6.20% 2.61% 1.24% 5.05% 0.33% 14.85% 0.02% 5.72% 13.78% 5.38% 2.05% 100%    
Percent of
Total
Complaints
Filed
9.47% 6.08% 2.12% 0.37% 0.73% 4.00% 57.43% 11.63% 4.90% 2.33% 9.47% 0.61% 27.84% 0.04% 10.73% 25.84% 10.08% 3.84%      
  Age Ancestry Association

Breach
of
settlement

Citizenship Creed Disability Ethnic Origin

Family
Status

Martial
Status 
Place of Origin Public
Assistance
Race & Colour Record
of Offenses
Reprisal Sex & Pregnancy Sexual Harassment Sexual
Orientation
Sum of Categories Total
Complaints
per Social 
Area 
Percentage
of all
Complaints 

*Note: Because complaints can involve multiple grounds, the sum by grounds exceeds the total for all complaints filed, and the corresponding percentages of total complaints exceed 100%.

Table 2: Settlements by Ground in Cases Mediated in 2003/2004

Age 18 $131,936 $7,329.80
Ancestry 17 $98,549.64 $5,797.04
Association 5 $14,700.00 $2,940.00
Breach of Settlement 1 $37,500.00 $37,500.00
Citizenship 4 $25,056.00 $6,264.00
Creed 12 $43,822.00 $3,651.83
Disability 210 $1,734,034.50 $8,257.41
Ethnic Origin 32 $259,644.28 $8,113.88
Family Status 18 $101,750.00 $5,652.78
Marital Status 9 $24,650.00 $2,738.89
Place of Origin 31 $148,364.64 $4,785.96
Public Assistance 7 $3,029.64 $432.81
Race & Colour 81 $565,001.00 $6,975.32
Reprisal 65 $519,660.20 $7,994.77
Sex & Pregnancy 150 $880,248.26 $5,868.32
Sexual Harassment 70 $503,939.63 $7,199.14
Sexual Orientation 16 $93,270.00 $5,829.38
Total for All Grounds* 746 $5,184,156.23 $6,950.61
  Number receiving damages Monetary
Damages 
Average

*Note: Because complaints can involve multiple grounds, the total sum of monetary damages by ground exceeds the sum of monetary damages by complaints $2,653,769.21

Table 3: Complaints Closed by Disposition and Grounds

Total Number of Complaints Closed:  2,038

Dismissed 16 22 6 1 1 11 147 37 9 7 22 4 79 2 25 52 12 7 460 253 12.41%
Failure to Provide Evidence 0 1 0 1 0 0 6 1 0 0 1 0 4 0 1 4 3 0 22 12 0.59%
Not Deal With (Sec.34) 60 12 3 2 1 8 160 29 43 28 19 30 42 0 20 56 7 6 526 245 12.02%
Referred to Human Rights Tribunal  15 7 3 0 0 2 232 13 8 3 4 1 33 1 10 36 15 3 386 286* 14.03%
Resolved 18 29 1 2 0 24 160 45 10 0 38 0 66 0 30 66 21 7 517 275 13.49%
Settled 49 49 14 4 17 26 418 90 38 16 79 10 207 0 113 260 114 31 1535 778 38.17%
Withdrawn 12 15 5 0 8 11 104 25 10 6 23 0 54 1 10 48 10 12 354 189 9.27%
Total 170 135 32 10 27 82 1227 240 118 60 186 45 485 4 209 522 182 66 3800 2038 100%
Percentage 4.47% 3.55% 0.84% 0.26% 0.71% 2.16% 32.29% 6.32% 3.11% 1.58% 4.89% 1.18% 12.76% 0.11% 5.50% 13.74% 4.79% 1.74% 100.00%    
  Age Ancestry Association Breach
of Settlement
Citizenship Creed Disability Ethnic
Origin 
Family
Status
Marital
Status 
Place of Origin Public
Assistance
Race & Color Record
of
Offences
Reprisal Sex & Pregnancy Sexual
Harassment
Sexual
Orientation
Sum of Categories Total
for All
Complaints
Percentage
of all Complaints 

Note: Because complaints can involve multiple grounds, the sum by grounds exceeds the total for all complaints filed. 

*A total of 288 complaints were referred to the Human Rights Tribunal during fiscal 2003-04. Two additional complaints, which had been previously closed by the Commission, were referred following reconsideration under section 37 of the Code.

Table 4:  Complaints Closed by Disposition and Social Area

Total Number of Complaints Closed:  2,038

Dismissed 7 1 167 73 5 253 12.41%
Failure to Provide Evidence 0 0 12 0 0 12 0.59%
Not Deal with (Sec. 34) 33 34 135 34 9 245 12.02%
Referred to Human Rights Tribunal
12 0 56 217 1 286 14.03%
Resolved 3 0 176 95 1 275 13.49%
Settled 34 0 672 68 4 778 38.17%
Withdrawn 5 0 161 22 1 189 9.27%
Total 94 35 1379 509 21 2038 100%
Percentage 4.61% 1.72% 67.66% 24.98% 1.03% 100%  
  Accomodation Contract  Employment Services Vocational
Associations
Sum
of Categories
Percentage
of all complaints 

Resolved Cases: Details on Settlements

Resolved Cases: Details on Settlements: 796 Decisions by the Commission; 1242 complaints settled, resolved by parties, withdrawn: 778 Settled, 275 Resolved between parties, 189 Withdrawn

Breakdown of Commission Decisions

 Breakdown of Commission Decisions – 1242 Complaints settled, resolved by parties, withdrawn; 796 Decisions by the Commission: Failure to provide evidence 12, Not deal with s. 34 245, Dismissed 253, Referred to HRTO 286

Number of complaints citing disability

This data is provided at the time of publication.

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