The Commission’s Accountability Framework establishes targets for the organization’s performance in the coming year and reports on achievements against previously-established targets.
The following is a summary of achievements against targets in the 2003-2004 fiscal year.
SERVICE AREA
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2003-2004 COMMITMENTS
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Enforcement
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- Inquiry Service Representatives will answer 70% of telephone inquiries.
- Achieve at least a 70% settlement rate in cases in which mediation has been attempted at the Commission.
- The average age of cases in the investigation inventory will be no more than 14 months.
- Average age of case inventory will be less than 12 months.
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Promotion
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- In partnership, implement age discrimination public awareness campaign and related public education activities.
- Develop framework for Aboriginal Human Rights Program.
- Achieve a satisfaction rate of 80+% among participants for all evaluated public education.
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Advancement
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- Release the Consultation Report on Disability and Education.
- Release guidelines on application of the Code with regards to issues of disability in the education sector.
- Develop consultation framework on the ground of race.
- Release consultation report on racial profiling.
- Undertake further work to promote accessibility among service providers in Ontario.
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SERVICE AREA
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2003-2004 ACHIEVEMENTS
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Enforcement
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- Inquiry Service Representatives answered 63.5% of telephone inquiries.
- Achieved a 71% settlement rate in cases in which mediation was attempted at the Commission.
- The average age of cases in the investigation inventory was 17.5 months on March 31, 2004.
- Average age of case inventory was 10.8 months on March 31, 2004.
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Promotion
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- Implemented age discrimination public awareness campaign in partnership with Shoppers Drug Mart and CARP. Produced and distributed brochure on age discrimination against older Ontarians.
- Evaluated Aboriginal Program.
- Met and exceeded 80% satisfaction rate among participants at public education events.
- Released revised edition of Human Rights at Work Guide in partnership with the Human Resources Professionals Association.
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Advancement
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- Released consultation report on disability and education, The Opportunity to Succeed: Achieving Barrier-free Education for Students with Disabilities.
- Completed preliminary work for guidelines on application of the Code with regards to issues of disability in the education sector.
- Developed framework for policy development on the ground of race.
- Released consultation report on racial profiling, Paying the Price: The Human Cost of Racial Profiling.
- Finalized report on restaurant accessibility with seven major chains: Dining Out Accessibly and received commitments from restaurant chains to address issue of accessibility.
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The following are the Commission’s public commitments for the 2004-2005 fiscal year.
SERVICE AREA |
2004-2005 COMMITMENTS |
Enforcement |
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Promotion |
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Advancement |
- Initiate work on phase one of family status project. Release guidelines on application of the Code related to issues of disability in the education sector.
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Conduct Policy Dialogue as part of policy development on the ground of race.
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Follow up on recommendations set out in the Disability and Education Consultation Report.
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Follow up on recommendations in the Racial Profiling Report.
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Expand Restaurant Initiative to other chains.
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