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Accountability framework

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The Commission’s Accountability Framework establishes targets for the organization’s performance in the coming year and reports on achievements against previously-established targets.

The following is a summary of achievements against targets in the 2003-2004 fiscal year.

SERVICE AREA

2003-2004 COMMITMENTS

 

Enforcement

  • Inquiry Service Representatives will answer 70% of telephone inquiries.
  • Achieve at least a 70% settlement rate in cases in which mediation has been attempted at the Commission.
  • The average age of cases in the investigation inventory will be no more than 14 months.
  • Average age of case inventory will be less than 12 months.

 

Promotion

  • In partnership, implement age discrimination public awareness campaign and related public education activities.
  • Develop framework for Aboriginal Human Rights Program.
  • Achieve a satisfaction rate of 80+% among participants for all evaluated public education.

 

Advancement

  • Release the Consultation Report on Disability and Education.
  • Release guidelines on application of the Code with regards to issues of disability in the education sector.
  • Develop consultation framework on the ground of race.
  • Release consultation report on racial profiling.
  • Undertake further work to promote accessibility among service providers in Ontario.

 

SERVICE AREA

2003-2004 ACHIEVEMENTS

Enforcement

 

 

  • Inquiry Service Representatives answered 63.5% of telephone inquiries.
  • Achieved a 71% settlement rate in cases in which mediation was attempted at the Commission.
  • The average age of cases in the investigation inventory was 17.5 months on March 31, 2004.
  • Average age of case inventory was 10.8 months on March 31, 2004.

Promotion

 

 

 

  • Implemented age discrimination public awareness campaign in partnership with Shoppers Drug Mart and CARP. Produced and distributed brochure on age discrimination against older Ontarians.
  • Evaluated Aboriginal Program.
  • Met and exceeded 80% satisfaction rate among participants at public education events.
  • Released revised edition of Human Rights at Work Guide in partnership with the Human Resources Professionals Association.

Advancement

 

 

 

 

  • Released consultation report on disability and education, The Opportunity to Succeed: Achieving Barrier-free Education for Students with Disabilities.
  • Completed preliminary work for guidelines on application of the Code with regards to issues of disability in the education sector.
  • Developed framework for policy development on the ground of race.
  • Released consultation report on racial profiling, Paying the Price: The Human Cost of Racial Profiling.
  • Finalized report on restaurant accessibility with seven major chains: Dining Out Accessibly and received commitments from restaurant chains to address issue of accessibility.

The following are the Commission’s public commitments for the 2004-2005 fiscal year.

SERVICE AREA 2004-2005 COMMITMENTS
Enforcement
  • For complaint inquiries, the "call abandoned rate" will be less than 30%.
  • Achieve a settlement rate of at least 70% in cases in which mediation is attempted.
  • Average age of case inventory will be less than 12 months.
Promotion
  • In partnership, develop one public awareness campaign and related public education activities.
  • Review framework for Aboriginal Human Rights Program.
  • Achieve a satisfaction rate of 80+% among participants at public education events.
Advancement
  • Initiate work on phase one of family status project. Release guidelines on application of the Code related to issues of disability in the education sector.
  • Conduct Policy Dialogue as part of policy development on the ground of race.
  • Follow up on recommendations set out in the Disability and Education Consultation Report.
  • Follow up on recommendations in the Racial Profiling Report.
  • Expand Restaurant Initiative to other chains.

 

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