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COMMITMENTS AND RESULTS |
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Chain |
Corporate
Accessibility Policy
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Accessibility Barrier
Identification
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Standard Accessibility
Plan for Future
Locations
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Existing Barrier
Removal
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Notes |
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Burger King |
No data provided. |
No data provided. |
Accessibility reviews
mandated on all
remodels, rebuilds, and
new locations.
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Washrooms enlarged at
one location; added
accessible features at
one other. A wheelchair
lift was also installed in
one location.
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Most washrooms are
barrier-free and have
braille on the doors and
grab bars.
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Coffee Time
Donuts
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Coffee Time monitors
customer complaints for accessibility issues.
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Conducted a random
audit of locations to find accessibility issues. Most problems
discovered were not under the company’s
control.
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Reviewed design plan to
ensure that all newly
built location are
complaint with the
Human Rights Code.
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Will be communicating
with all franchisees
beginning January 2006
on identified barriers that
need to be addressed.
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Accessibility issues are
an agenda item at the
biannual franchisee
meetings.
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Country Style |
Working with a disability
consultant to prepare a
corporate accessibility
policy, which will be in place by the end of
2006.
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Accessibility surveys
completed at 80% of locations.
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Created a design
committee to review all
store designs for
compliance with the
Building Code and
Human Rights Code.
Will attempt to work with
landlords to promote
accessibility at all leased
locations.
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Up to 50% of locations
will be renovated during
the next 4 years, during
which time any accessibility problems that can be addressed
economically will be
looked after.
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Country Style believes
that governments must
find a way to harmonize
Building Code and
Human Rights Code
concerns with other
building permit issues so that all developers are
aware of their
responsibilities in this
area before
construction.
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Cultures |
Training manual
emphasizes the
importance of assisting
disabled customers.
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Detailed accessibility
survey carried out for all locations.
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No data provided. |
No data provided. |
Cultures reports that as
most of their restaurants
are in public locations
(i.e. malls, public
buildings) they do not
have a lot of control over
certain aspects relating
to accessibility (i.e.
parking, entrances,
etc…)
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Druxy’s |
Accessibility Policy
prepared and shared
with franchisees.
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Accessibility review
completed; identified
stairways in two
restaurants as potential
problems; one
restaurant has since closed.
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All new restaurants are
being designed with the
results of the
accessibility review in
mind, including changes
to signage, entrances,
interior routes, and
menu boards.
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New menu boards and
signage introduced in all
locations with larger font
and better contrast; as
restaurant leases are
renewed and renovations undertaken,
accessibility issues will
be dealt with.
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Future plans include
creating Braille menus,
as well as the release of
the formal Accessibility
policy to all employees
and staff training.
Druxy’s emphasized the central importance of training for staff and
franchisees as part of its approach.
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Great Canadian Bagel |
Created a corporate
complaints procedure;
instructed all franchisees
to comply with the overall spirit of OHRC’s
Dining Out Accessibility
checklist.
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Detailed accessibility
survey carried out for all
locations.
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The checklist from the
Dining Out Accessibly
Report has been
incorporated into new
site location analysis.
Will address most of the
items identified in survey
in future construction
and renovations.
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Franchisees notified of
accessibility issues
immediately after audit;
and changes were made
within days for easily
corrected problems.
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Handheld menus
available for customers
who cannot read
overhead signs; some
additional signage
added for the benefit of
customers in
wheelchairs. Have
increased the size of menu boards, and have
developed a new style for condiment stands.
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Harvey’s |
Corporate accessibility
policy developed, as well as customer complaints
procedure.
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Each Ontario location
evaluated as to
accessibility, relying on OHRC Accessibility
Survey to identify
barriers.
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Developed standard
building plan
incorporating Human
Rights Code and
Building Code
provisions, and require
all new locations to meet
this plan.
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As location leases
expire, renovations
undertaken as
commercially reasonable
to improve accessibility
and remove barriers, or
location closed and
reconstructed in
accordance with new
building plan.
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Installed Braille and
other tactile features on
every washroom door;
vertical signs for
designated parking
spaces installed where possible.
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Java Joe’s |
The Commission has received a letter from Java Joe's reiterating their commitment to accessibility at all existing and new
locations. No further details were provided.
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Kelsey’s |
Corporate accessibility
policy developed, as well
as customer complaints
procedure.
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Each Ontario location
evaluated as to
accessibility, relying on OHRC Accessibility
Survey to identify
barriers.
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Developed standard
building plan
incorporating Human
Rights Code and
Building Code
provisions, and require
all new locations to meet
this plan.
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As location leases
expire, renovations
undertaken as
commercially reasonable
to improve accessibility
and remove barriers, or
location closed and
reconstructed in
accordance with new
building plan.
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Installed Braille and other tactile features on
every washroom door;
vertical signs for
designated parking
spaces installed where
possible.
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KFC |
Corporate accessibility
policy developed, as well
as customer complaints
procedure.
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Renovation of current
facilities done on the
basis of identifying and
removing barriers.
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Communication with
franchise partners on
importance of complying
with human rights
legislation when
upgrading facilities.
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Closes older facilities
that are too costly to
upgrade to meet human
rights standards.
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McDonalds |
Developed a
comprehensive
accessibility plan.
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Conducted an
accessibility survey of all
Ontario locations.
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Revised plans to meet
the requirements of
federal / provincial
building codes, US ADA,
and related OHRC
policies and guidelines.
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Developed a detailed
manual for franchisees
and store managers
showing common
accessibility problems
and their solutions.
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Accessibility program
will start in Ontario
before expanding across
the country.
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Montana’s / Milestones |
Corporate accessibility
policy developed, as well
as customer complaints
procedure.
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Each Ontario location
evaluated as to
accessibility, relying on
OHRC Accessibility
Survey to identify
barriers
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Developed standard
building plan
incorporating Human
Rights Code and
Building Code
provisions, and require
all new locations to meet
this plan.
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As location leases
expire, renovations
undertaken as
commercially reasonable
to improve accessibility
and remove barriers, or
location closed and
reconstructed in
accordance with new
building plan.
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Installed Braille and other tactile features on
every washroom door; vertical signs for designated parking spaces installed where
possible.
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Mr. Sub |
No data provided. |
No data provided. |
Accessibility concerns
taken into account for
new and renovated
locations. This includes
new designs for
washrooms, seating,
counters and
passageways.
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No data provided. |
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Pizza Hut |
No data provided. |
Performed accessibility
review using OHRC
survey for all
restaurants.
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Issues identified in
accessibility review
categorized into
immediate vs. longerterm fixes
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Some inaccessible
facilities were closed;
menu boards were
redesigned; working on
renovating a fully
accessible “prototype”
location.
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Planning to implement
Braille menus.
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Pizza Pizza |
Restaurant accessibility
policy developed for all
locations, including both
corporate and franchise
locations.
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Ongoing audit of all
locations to identify
accessibility barriers.
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All new construction will
consider accessibility
and barrier-free design
concerns.
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Steps taken to address
problems that can be
addressed costeffectively; others
addressed in phases, in
accordance with the
Code ’s undue hardship
standard.
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Annual summary of
accessibility
enhancements and
renovations will be
prepared, highlighting
improvements and
establishing new goals
and targets for the
upcoming year.
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Pizzaville |
No data provided. |
Barrier review
conducted; identified
counter fixtures as a
potential barrier.
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Amended offers of lease
to include adherance to
Human Rights Code;
r evised designs so
future locations are
larger to accommodate
new accessible fixtures
and washrooms.
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Two new stores opened
in 2005 included
accessibly designed
counters.
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Braille menus produced
and distributed; looking at options for a TTY phone system; working on developing a lease
clause mandating
accessibility.
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Red Lobster |
Complete. Accessibility
issues directed to Facilities Manager for
investigation and
coordination of any
recommended action.
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Conducts Facility
Standards Audits to
identify accessibility
issues. Audits identified
need to ensure that
pathways are clear and
to address barrier safety
concerns.
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Plans completed. |
Barrier removal in
parking lots complete at
70% of locations; 7 more
washrooms to be
renovated by May 2006.
Current construction
plan is to continue with
remodelling process,
into next fiscal budget
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Worked with a thirdparty consultant to
complete and test two
prototype accessible
washrooms.
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Select Sandwich |
Corporate Accessibility
Policy and accessibility
complaints procedure
developed. Policy and
procedure incorporated
into franchise
agreements
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Will complete a full
barrier review of all
locations no later than
June 30, 2006. Where
barriers are within
landlord's sole control,
landlord will be
requested to remove
barrier.
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Accessibility Plan for
future locations
developed, and included
in Franchise
Agreements.
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Will develop a barrier
removal plan by August
31, 2006. All barriers will
be removed by October
16, 2016, unless it would
be undue hardship to do
so.
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Amended offer to lease
to include provisions that
lease will adhere to the
Human Rights Code .
Training on Policy,
Procedure, Barrier
Review and Code to be
provided to all
franchisees.
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Starbucks |
In 2004, Starbucks indicated to the OHRC that it had largely achieved accessibility and that effective procedures were in place for addressing ad hoc issues as they arose. Starbucks therefore did not see a need for additional monitoring or reporting, and elected not to provide any further information to the OHRC for this Report.
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Subway |
Completed. Continuing
to monitor and respond
to customer comments
regarding accessibility.
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Accessibility reviews
performed for all stores.
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Searches out accessible
locations for future
stores; work to include
accessibility language in
future leases; existing
stores continue to be
designed for maximum
accessibility.
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Equipment and
hardware added to
increase accessibility
(i.e. doorbells); barrier
removal during
renovations; working
with landlords on
common area barriers.
Works with franchisees
to remove barriers
without hardship, such
as reasonable
construction and
modification; remaining
barriers addressed
during mandatory sevenyear re-model.
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Swiss Chalet |
Corporate accessibility
policy developed, as well
as customer complaints
procedure.
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Each Ontario location
evaluated as to
accessibility, relying on
OHRC Accessibility
Survey to identify
barriers.
|
Developed standard
building plan
incorporating Human
Rights Code and
Building Code
provisions, and require
all new locations to meet
this plan.
|
Approximately 10% of
restaurants were
renovated or replaced in
their entirety to meet
accessibility standards.
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Installed Braille and other tactile features on
every washroom door; vertical signs for designated parking spaces installed where
possible.
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Taco Bell |
Corporate accessibility
policy developed, as well
as customer complaints
procedure.
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Renovation of current
facilities done on the
basis of identifying and
removing barriers.
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Communication with
franchise partners on
importance of complying
with human rights
legislation when
upgrading facilities.
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Closes older facilities
that are too costly to
upgrade to meet human
rights standards.
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Tim Hortons |
Developed corporate
accessibility policy
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Now required as part of
the accessibility plan for
future locations.
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Plan includes
considerations, within
the context of available
real estate, for automatic
doors, barrier-free
washrooms, curb ramps,
recessed waste
receptacles, more
barrier-free parking
spaces, and training
sessions or front-line
and design staff
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Braille signage added to
washrooms, increased
interior and exterior
lighting levels, large-print
menus, accessible
complaint card
receptacles, audible and
visual safety alarms,
reduced counter heights,
changed to less-slippery
floor cleaner.
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Changes to be made
nationally.
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Timothy's |
No data provided. |
Barrier review conducted
for all locations.
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Landlord scope of work
in offer to lease
document revised to
include standardized
accessibility features
such as accessible door
entrance hardware and
sloped entrance
thresholds for all main
entries.
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Major barriers in existing
locations, including
accessibile washrooms,
will be removed as the
leased premises are
renewed. New menu
boards have been
developed, along with
hand out menus. Braille
menus are under
consideration.
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A new training program
on service standards for
persons with disabilities
has been developed for
all corporate and
franchise staff.
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Wendy’s |
Internal steering
committee convened to
address accessibility
issues.
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Sampled 15 locations of
various ages and designs using OHRC
checklist to identify
accessibility issues;
reviewed new store plans for further issues.
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Accessibility upgrades
are now considered for
all remodelled locations.
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Regular maintenance
duties will now include
refreshing of disabled
washrooms, as well as
inspection of ramps and
installation of designated
parking spaces.
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Wendy’s is a partner
with the Canadian
Standards Association in
their “Building
Champions” program;
focussing on
accessibility for people
with disabilities.
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