2000 - Business inconvenience, resentment or hostility from other co-workers, the operation of collective agreements and customer "preferences" cannot be considered in the accommodation process. When a person with a disability needs supports in order to work, use a service or access housing, the employer, service provider or landlord has a duty to provide these supports. There are limits to this duty, and these limits are called undue hardship.
goods, services and facilities
Toronto - On February 24, a Board of Inquiry ordered Imaging Excellence, a printing company, and its owner, Scott Brockie, to provide printing services to gays and lesbians and their organizations and awarded damages of $5000 in total payable to Ray Brillinger and the Canadian Lesbian and Gay Archives, a customer of Imaging Excellence. In its earlier decision released on September 29th, 1999, the Board determined that Imaging Excellence and Mr. Brockie discriminated against Mr. Brillinger when it refused to provide printing services to the Archives.
October 14, 1999 - Insurance practices routinely make distinctions based on, among other things, gender, age, marital status and disability. While many of these distinctions are based on valid business practices, others raise questions and concerns. These concerns relate to the existence of non-discriminatory alternatives to current practices and about respect for human rights.