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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. A collective impact: Remarks by Chief Commissioner Renu Mandhane (2018)

    From: Public interest inquiry into racial profiling and discrimination by the Toronto Police Service

    Toronto - On International Human Rights Day (December 10, 2018), the OHRC released A collective impact, the interim report on its inquiry into racial profiling and racial discrimination of Black persons by the Toronto Police Service. Read OHRC Chief Commissioner Renu Mandhane's remarks.

  2. E(RACE)r Summit on Race and Racism on Canadian University Campuses

    March 21, 2016 - Chief Commissioner Renu Mandhane addressed attendees at the inaugural e(RACE)r Summit on Race and Racism on Canadian University Campuses, hosted by Wilfrid Laurier University’s Diversity and Equity Office and the Office of Aboriginal Initiatives, on the United Nations (UN) Day for the Elimination of Racial Discrimination. Read her speech.

  3. Police Oversight Community Coalition Statement Launch: Remarks by OHRC Chief Commissioner Renu Mandhane

    August 16, 2017

    TORONTO – Today, a coalition of community and advocacy groups, as well as the Ontario Human Rights Commission, issued a joint statement calling on the Government of Ontario and police oversight bodies to immediately implement recommendations of the Honourable Justice Michael Tulloch from his Report of the Independent Police Oversight Review. This statement was prompted by recent events that highlight several police accountability issues that require immediate action.  Chief Commissioner Renu Mandhane delivered the following remarks at a press conference at Queen's Park.

  4. Under suspicion: Research and consultation report on racial profiling in Ontario

    May 3, 2017 - During the consultation, we heard many perspectives and experiences. We heard concerns about racialized and Indigenous peoples being subjected to unwarranted surveillance, investigation and other forms of scrutiny, punitive actions and heavy-handed treatment. We also tried to explore other, less well-understood forms of racial profiling, which may be systemic in nature. This report presents what we learned about institutional policies, practices, prediction and assessment tools, and decision-making processes, which may seem neutral but may nonetheless amount to systemic racial profiling.