Language selector

Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Letter to the Ministry of Community Safety and Correctional Services re: Findings from Tour of Vanier Centre for Women

    January 7, 2019 - As part of the OHRC monitoring of the settlement in the Jahn matter, we visited the Vanier Centre for Women (“Vanier”) in Milton, Ontario. I am writing today to provide you with a summary of what we learned on our December 4, 2018 visit.

  2. Implementation of Human Rights Settlement: OHRC letter to the Ottawa Police Services Board

    May 16, 2017 - Dear Councillor El-Chantiry, Today the Ottawa Police Services Board is receiving the results of Phase III of the Ottawa Police Services Gender Project.  As you know, the project arises out of a settlement reached with the Ontario Human Rights Commission (Commission) in a human rights case filed by a female Ottawa Police Services (OPS) officer. 

  3. Submission regarding Bill 89, Supporting Children, Youth and Families Act, 2017

    April 3, 2017 - The Ontario Human Rights Commission (OHRC) welcomes the introduction of Bill 89, Supporting Children, Youth and Families Act, 2017. The Bill responds to human rights concerns raised by the OHRC about various aspects of Ontario’s child welfare system,[1] including the overrepresentation of Indigenous and racialized children and youth in Ontario’s child welfare system.

  4. Letter to Mayor of Kenora re: Indigenous reconciliation

    March 30, 2017 -  Dear Mayor Canfield, thank you for taking the time to meet with us on February 15 in Kenora.  As you know, we met with various members of the local Indigenous community at the Ne-Chee Friendship Centre, visited the Kenora Jail and met with Treaty 3 Grand Chief Francis Kavanaugh.  During these visits we heard about challenges faced by Indigenous people related to education, child welfare, policing, corrections, and housing.  

  5. Re: Sexualized and gender-specific dress codes in restaurants

    July 8, 2016 - In pursuit of our public interest mandate, section 31 of the Code authorizes the OHRC to request production of documents and gather other information as part of an inquiry. Pursuant to section 31, we are writing to request that you review employee dress codes in your Ontario operations, remove any discriminatory requirements, and provide documentation showing that you have done this.

  6. Letter to MCSCS regarding data on the use of segregation

    June 15, 2016 - Dear Minister Orazietti, Congratulations on your appointment as Minister of Community Safety and Correctional Services.  The Ontario Human Rights Commission (OHRC) is looking forward to working closely with you, especially as you continue to review the use of segregation within provincial jails, as well as the treatment of immigration detainees held in provincial custody.

  7. Submission of the OHRC to the Ministry of Community Safety and Correctional Services Provincial Segregation Review

    February 29, 2016 - The OHRC is concerned that segregation is being used in a manner that violates prisoners’ rights under Ontario’s Human Rights Code. As a result, the OHRC is calling upon MCSCS to end this practice and, in the meantime implement interim measures, including strict time limits and external oversight, to reduce the harm of segregation on vulnerable prisoners.

  8. OHRC policy position on sexualized and gender-specific dress codes

    March 8, 2016 - Some Ontario employers require female employees to dress in a sexualized or gender-specific way at work, such as expecting women to wear high heels, short skirts, tight clothing or low-cut tops. These kinds of dress codes reinforce stereotypical and sexist notions about how women should look and may violate Ontario’s Human Rights Code.

Pages