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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Letter to the Ministry of Community Safety and Correctional Services re: Findings from Tour of Vanier Centre for Women

    January 7, 2019 - As part of the OHRC monitoring of the settlement in the Jahn matter, we visited the Vanier Centre for Women (“Vanier”) in Milton, Ontario. I am writing today to provide you with a summary of what we learned on our December 4, 2018 visit.

  2. Policy on accessible education for students with disabilities


    The Ontario Human Rights Code  recognizes the importance of creating a climate of understanding and mutual respect for the dignity and worth of each person, so that each person can contribute fully to the development and well-being of the community and the Province. The Code guarantees the right to equal treatment in education, without discrimination on the ground of disability, as part of the protection for equal treatment in services.

    This Policy replaces the Guidelines on accessible education (2004).

  3. RE: University-Mandated Leave of Absence Policy ­raises human rights concerns

    I am writing today to outline the Ontario Human Rights Commission’s concerns regarding the University of Toronto’s proposed University-Mandated Leave of Absence Policy which is being considered by the University Affairs Board tomorrow (January 30, 2018). The OHRC is concerned that the treatment of students contemplated in the Policy may result in discrimination on the basis of mental health disability contrary to the Human Rights Code.

  4. Letter to Mayor of Kenora re: Indigenous reconciliation

    March 30, 2017 -  Dear Mayor Canfield, thank you for taking the time to meet with us on February 15 in Kenora.  As you know, we met with various members of the local Indigenous community at the Ne-Chee Friendship Centre, visited the Kenora Jail and met with Treaty 3 Grand Chief Francis Kavanaugh.  During these visits we heard about challenges faced by Indigenous people related to education, child welfare, policing, corrections, and housing.  

  5. Letter to the Ministry of Education regarding the provincial and demonstration schools consultation

    April 6, 2016 - Dear Minister, I write in regard to your Ministry’s current consultation involving certain provincial and demonstration schools for students with disabilities. Under Ontario’s Human Rights Code, students with disabilities have a right to be free from discrimination. This includes the duty to accommodate students’ disability related needs. That duty also covers the accommodation process and everyone involved.

  6. Letter to MCSCS regarding data on the use of segregation

    June 15, 2016 - Dear Minister Orazietti, Congratulations on your appointment as Minister of Community Safety and Correctional Services.  The Ontario Human Rights Commission (OHRC) is looking forward to working closely with you, especially as you continue to review the use of segregation within provincial jails, as well as the treatment of immigration detainees held in provincial custody.

  7. OHRC letter to the city of London regarding by-law number Z-1-122090 regulating methadone clinics and pharmacies

    August 22, 2012 - We understand that the city passed by law number Z-1-122090 regulating methadone clinics in March 2012. As noted in our letter of February 24, 2012, the Ontario Human Rights Commission (“the OHRC”) has concerns that this type of regulation may discriminate against people with addictions - who are protected by the Ontario Human Rights Code (“the Code”).

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