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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Letter to the Ministry of Community Safety and Correctional Services re: Findings from Tour of Vanier Centre for Women

    January 7, 2019 - As part of the OHRC monitoring of the settlement in the Jahn matter, we visited the Vanier Centre for Women (“Vanier”) in Milton, Ontario. I am writing today to provide you with a summary of what we learned on our December 4, 2018 visit.

  2. A collective impact: Remarks by Chief Commissioner Renu Mandhane (2018)

    From: Public interest inquiry into racial profiling and discrimination by the Toronto Police Service

    Toronto - On International Human Rights Day (December 10, 2018), the OHRC released A collective impact, the interim report on its inquiry into racial profiling and racial discrimination of Black persons by the Toronto Police Service. Read OHRC Chief Commissioner Renu Mandhane's remarks.

  3. A Collective Impact: Interim report on the inquiry into racial profiling and racial discrimination of Black persons by the Toronto Police Service

    From: Public interest inquiry into racial profiling and discrimination by the Toronto Police Service

    In November 2017, the OHRC launched its inquiry into racial profiling and racial discrimination of Black persons by the TPS to help build trust between the police and Black communities. The goal of the inquiry was to pinpoint problem areas and make recommendations. This Interim Report describes what the OHRC has done to date. It provides findings relating to SIU investigations of police use of force resulting in serious injury or death, describes the lived experiences of Black individuals, and offers highlights of legal decisions.

  4. OHRC Submission to the Independent Street Checks Review

    May 1, 2018 - Regulation 58/16: Collection of Identifying Information in Certain Circumstances – Prohibition and Duties (the “Regulation”) was developed in response to numerous reports of racial profiling in policing across the province, with the goal of “ensuring that police-public interactions should be conducted without bias or discrimination”.  Unfortunately, in our view, the Regulation has not lived up to this promise and, as currently framed, cannot achieve its goal. Racial profiling in policing remains an ongoing reality for Indigenous, Black and other racialized communities.  The Ontario Human Rights Commission (OHRC) is hopeful, however, that through this review and the recommendations that come out of it, the Regulation can be amended so that it can finally meet its promise.

  5. Interrupted childhoods: Over-representation of Indigenous and Black children in Ontario child welfare

    When child welfare authorities remove children from their caregivers because of concerns about abuse or neglect, it can be traumatic and tragic for everyone involved – children, their families and even their communities. Being admitted into care comes with far-reaching consequences that can have a negative impact on children’s future ability to thrive. It is an unfortunate reality that some children need to be placed in care to keep them safe. But too often, for First Nations, Métis, Inuit, Black and other racialized families, being involved with the child welfare system and having a child removed is fraught with concerns that the system is not meeting their or their children’s needs, is harmful, and may be discriminatory.

  6. Re: Plan of Action to Prevent Racial Profiling

    September 15, 2017 - Dear Chair El-Chantiry and Chief Bordeleau, Today, I am writing to request an update on the OPS’s response to the Traffic Stop Race Data Collection Project (TSRDCP) report dated October 2016. In particular, please let us know by reply letter what steps the OPS has undertaken to combat racial profiling since the TSRDCP report was released, including any further analysis that the OPS has undertaken at an operational level, specific changes to OPS’ policies and procedures, and any internal or external analysis of the data collected since the TSRDCP report was released.

  7. Re: Dafonte Miller and Implementation of Justice Tulloch’s Recommendations

    August 15, 2017 - Dear Minister Naqvi, Directors McNeilly and Loparco, and Chair Lamoureux: We, the undersigned, urge the Government of Ontario, the Special Investigations Unit (“SIU”), the Office of the Independent Police Review Director (“OIPRD”), and the Ontario Civilian Police Commission (“OCPC”), to immediately and transparently implement recommendations made by the Honourable Justice Michael Tulloch in his Report of the Independent Police Oversight Review submitted to the Ministry of the Attorney General in March 2017.

  8. Report of the Independent Police Oversight Review: OHRC letter urges Government of Ontario to implement all of Justice Tulloch’s recommendations

    May 19, 2017 - Dear Minister Naqvi and Directors McNeilly and Loparco, I hope this finds all of you well. We are writing today to urge the Government of Ontario to implement all of Justice Tulloch’s recommendations.  Implementation of all the recommendations contained in the Report would be a significant step forward in terms of rebuilding public trust in law enforcement and, ultimately, increasing public safety.  A piece-meal approach, on the other hand, is unlikely to be as effective.

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