Language selector

Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Voices from the community

    [The] public school refused to acknowledge or accept the dyslexia diagnosis until she was seven. … Without timely remediation, my daughter is barely able to read and write in English as she enters Grade 3. … In the meantime, her mental health is strained because she is keenly aware of her learning differences and extremely frustrated by the fact that she struggles to read and write. … Last year she asked Santa Claus for “the power to read” – she’s still wondering if she’ll ever get her wish.

    • Parent of 8-year-old

     

  2. Voices from community partners

    The Learning Disabilities Associations (LDAs) across Canada started from the Toronto office in 1963 and today is overseen coast-to-coast by the LDA of Canada. The LDAC led the efforts involving the Geoffrey Moore case where the Supreme Court of Canada examined the rights to education and considered the “ramp” required for those with Learning Disabilities to have the access they deserve. Learning Disabilities Association of Ontario (LDAO) is committed to students with Learning Disabilities being given the best possible opportunities to succeed in Ontario schools and therefore looks forward t

  3. OHRC initiatives related to disability and education 1999 – 2019

    2019

    Letter to Minister of Education re: Policy/Program Memorandum (PPM) – school board policies on service animals

    Letter

    The OHRC responded to the Ministry of Education’s consultation on its draft PPM for school board policies on service animals in schools. The OHRC recommended revisions such as recognizing that the duty to accommodate disability also includes individual needs not related to learning needs.

  4. Right to Read : Ontario Human Rights Commission Inquiry into human rights issues that affect students with reading disabilities in Ontario’s public education system : Terms of reference

    Reading is a fundamental skill that students must have to navigate their school experience and their later lives. Our public schools should be able to teach students
    to read. Yet, this may not be the reality for students with reading disabilities.

  5. Eliminating discrimination to advance the human rights of women and transgender people

    From: OHRC policy position on sexualized and gender-specific dress codes

    March 8, 2016 - Through its public education, policy development, outreach and litigation functions, the Ontario Human Rights Commission (OHRC) continues to work with community partners to challenge gender inequality and promote and advance the human rights of women and trans people in Ontario. Here is some of the work the OHRC has done in the past year:  

  6. Human rights, disability and accessibility issues regarding visual fire alarms for people who are deaf and hard of hearing

    With the recent passage of the Accessibility for Ontarians with Disabilities Act (AODA), 2005, accessibility issues are now governed by complementary aspects of the Ontario Human Rights Code, the AODA, the Ontario Building Code and, in the case of existing buildings, the Ontario Fire Code.

  7. Backgrounder: Settlement with respect to the exhibition of movies with closed captioning

    2007 - Three complainants filed complaints against various film exhibitors and distributors regarding accessibility of movies to the deaf, deafened and hard of hearing community which were referred by the Ontario Human Rights Commission to the Human Rights Tribunal of Ontario. The complainants and the exhibitor parties (the “Exhibitors”) have agreed to a settlement which includes an incremental increase in the number of theatre complexes with the capability to exhibit movies with closed captioning.

Pages