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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Human Rights Project Charter - Windsor

    The Windsor Police Service (Service) and the Windsor Police Services Board (Board) for many years have been open to the concerns brought forward by various ethno-racial, cultural and faith organizations and communities. The Board and Service responded with Service-wide change initiatives aimed at protecting and promoting human rights and equity, including the development of a Diversity Statement in August, 2004.
    In view of these factors, the Board and Service approached the OHRC proposing a project charter modeled after the Toronto project charter.

  2. Re: Coach who protested racial slur suspended until April (16/12/10)

    December 17, 2010 - Racial slurs and other name-calling because of one’s personal characteristics such as disability, sex or sexual orientation is wrong. The Ontario Human Rights Code makes that clear. It’s also clear that sports organizations and their governing bodies in Ontario must follow provincial human rights legislation. They should be prohibiting and not sanctioning such conduct.
  3. Re: Submission of the Ontario Human Rights Commission on Bill 21, an Act to regulate retirement homes

    May 14, 2010 - The Ontario Human Rights Commission (OHRC) supports the regulation of retirement homes across the province. However, we ask the Committee to consider specific recommendations to amend the Bill to enhance the ability of retirement homes providers to meet their obligations under the Ontario Human Rights Code (Code)
  4. Letter to the Globe and Mail Re: Black belt teen strikes back at bully, and rallies community against racism

    May 1, 2009 - I have watched with great interest – and hope – the events unfolding at Keswick High School in the past week. It was so refreshing to see 400 students rising together to tell their peers, their school, and their community, that racism and bullying are not welcome.
  5. OHRC Insurance consultation cover letter

    October 14, 1999 - Insurance practices routinely make distinctions based on, among other things, gender, age, marital status and disability. While many of these distinctions are based on valid business practices, others raise questions and concerns. These concerns relate to the existence of non-discriminatory alternatives to current practices and about respect for human rights.

  6. Letter to MCSCS regarding data on the use of segregation

    June 15, 2016 - Dear Minister Orazietti, Congratulations on your appointment as Minister of Community Safety and Correctional Services.  The Ontario Human Rights Commission (OHRC) is looking forward to working closely with you, especially as you continue to review the use of segregation within provincial jails, as well as the treatment of immigration detainees held in provincial custody.

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