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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. General (Retired) Rick Hillier’s response to OHRC’s call for human rights considerations in COVID-19 vaccine distribution planning

    February 8, 2021

    On December 10, 2020, Chief Commissioner Ena Chadha wrote to General (Retired) Rick Hillier and the Vaccine Distribution Task Force to stress the important role that human rights principles, considerations and obligations should play in vaccine distribution planning.

  2. Guidelines on accessible education

    From: Annual Report 2011-2012 - Human rights: the next generation

    September 2004- The Guidelines take key principles from the OHRC’s Policy and Guidelines on Disability and the Duty to Accommodate (“Disability Policy”) and apply them to the educational context. They are intended to provide guidance to support education providers and students with disabilities in the fulfilment of their duties and rights under the Code.

  3. Hockey Canada’s Ontario branches take important step towards transgender inclusion

    September 7, 2016

    Toronto — Hockey Canada, through its Ontario branches, ushers in a new era of transgender inclusion in time for the 2016-2017 hockey season by posting transgender inclusive policies. This step is part of a settlement agreement between Hockey Canada, on behalf of its Ontario members, the Ontario Human Rights Commission (OHRC) and Jesse Thompson, a trans teenaged boy who played amateur hockey and courageously decided to take on the system.

  4. How far does the duty to accommodate go? (fact sheet)

    2000 - Business inconvenience, resentment or hostility from other co-workers, the operation of collective agreements and customer "preferences" cannot be considered in the accommodation process. When a person with a disability needs supports in order to work, use a service or access housing, the employer, service provider or landlord has a duty to provide these supports. There are limits to this duty, and these limits are called undue hardship.

  5. Human Rights 101 eLearning GOES LIVE on June 8, 2010!

    June 8, 2010

    Toronto - The Ontario Human Rights Commission is launching Human Rights 101, the first in a series of eLearning modules on human rights. Developed with assistance from the New Media Studies Program at the University of Toronto Scarborough and input from community stakeholders, Human Rights 101 users will be able to learn about human rights information from anywhere they have internet access. Created to be accessible to a wide range of users, students, office or factory workers, employers or those new to Canada will be able to get information on human rights history, principles, legislation and policies at the click of a button any time of the day.

  6. Human rights and inclusive education: continuing the connection

    From: Annual Report 2011-2012 - Human rights: the next generation

    Since 2005, the OHRC has been working with the Ministry of Education to build on the positive structural and policy changes reached in the “safe schools” settlement, which changed the way Ontario schools managed discipline. This is reducing the disproportionate effect that certain policies and practices have on racialized students and students with disabilities, among others. We are very pleased to advise that all of the terms of the settlement have now been implemented.

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