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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Letter to Toronto Police Service and Toronto Police Services Board on its policy and procedure on body-worn cameras

    October 28, 2020

    Thank you for your invitation to participate in the Toronto Police Services Board’s (TPSB) consultation on its policy on body-worn cameras (policy) and to provide guidance on the Toronto Police Service (TPS) procedure (procedure) on the same issue. The OHRC is providing this guidance to the TPSB and TPS at the same time, to ensure the policy and procedure are in alignment.Thank you for your invitation to participate in the Toronto Police Services Board’s (TPSB) consultation on its policy on body-worn cameras (policy) and to provide guidance on the Toronto Police Service (TPS) procedure (procedure) on the same issue. The OHRC is providing this guidance to the TPSB and TPS at the same time, to ensure the policy and procedure are in alignment.

  2. OHRC releases new video with update on the Right to Read inquiry

    October 26, 2020

    A new OHRC video provides a snapshot of the progress of Right to Read, the OHRC’s public inquiry into human rights issues affecting students with reading disabilities in Ontario’s public education system. The video also features the real-life experiences of students and parents, who attended public sessions across Ontario in the past year, and artwork submitted by students to the inquiry. A final report with findings and recommendations is planned for Spring 2021.

  3. OHRC, Peel Police and Board sign MOU to develop legally binding remedies to eliminate racial discrimination

    October 19, 2020

    The Ontario Human Rights Commission (OHRC), the Peel Regional Police (PRP) and its Board (PRPSB) have signed a Memorandum of Understanding (MOU) committing to develop and implement legally binding remedies to identify and eliminate systemic racism in policing, promote transparency and accountability, and enhance Black, other racialized and Indigenous communities’ trust in policing throughout Peel Region.

  4. OHRC and HRPA webinar on a human rights approach to COVID-19

    September 9, 2020

    The Ontario Human Rights Commission (OHRC) and the Human Resources Professionals Association recently held a webinar on a human rights approach to the COVID-19 pandemic.

    In employment and in delivering services, discrimination (including harassment) against any persons or communities related to COVID-19 is prohibited when it involves a ground under the Ontario Human Rights Code, such as race, age, citizenship, sex, etc.

  5. Statement: OHRC files motion to address Ontario’s breach of legal obligation to keep prisoners with mental health disabilities out of segregation

    August 25, 2020

    Today, the Ontario Human Rights Commission (OHRC) filed a motion with the Human Rights Tribunal of Ontario (HRTO) for an order to hold Ontario accountable for failing to meet its legal obligations to keep prisoners with mental health disabilities out of segregation.

  6. Letter to the Hon. Associate Chief Justice Frank N. Marrocco on taking a human rights approach at the Independent Long-Term Care COVID-19 Commission

    August 20, 2020

    I am writing today to stress the important role that human rights principles should play in any reviews of Ontario government and long-term care service provider responses to the COVID-19 pandemic.

  7. OHRC written deputation to the Toronto Police Services Board re: Police Reform in Toronto: Systemic Racism, Alternative Community Safety and Crisis Response Models and Building New Confidence in Public Safety

    The Ontario Human Rights Commission (OHRC) is providing this written deputation to the Toronto Police Services Board (TPSB) in response to its August 11, 2020, report on Police Reform in Toronto: Systemic Racism, Alternative Community Safety and Crisis Response Models and Building New Confidence in Public Safety and the recommendations it contains (Police Reform Report), which are being considered for approval at its August 18, 2019, meeting.

  8. New OHRC report confirms Black people disproportionately arrested, charged, subjected to use of force by Toronto police

    August 10, 2020

    A Disparate Impact, the second interim report in the Ontario Human Rights Commission’s inquiry into racial profiling and racial discrimination of Black persons by the Toronto Police Service (TPS), confirms that Black people are more likely than others to be arrested, charged, over-charged, struck, shot or killed by Toronto police.

  9. A Disparate Impact: Second interim report on the inquiry into racial profiling and racial discrimination of Black persons by the Toronto Police Service

    A Disparate Impact, the second interim report in the Ontario Human Rights Commission’s inquiry into racial profiling and racial discrimination of Black persons by the Toronto Police Service (TPS), confirms that Black people are more likely than others to be arrested, charged, over-charged, struck, shot or killed by Toronto police.

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