Goods, services and facilities
You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:
- stores, restaurants and bars
- hospitals and health services
- schools, universities and colleges
- public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
- services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
- services provided by insurance companies
- classified advertisement space in a newspaper.
Relevant policies and guides:
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February 2008 - The Commission’s concerns focus on the draft policy’s handling of discretionary decisions made by doctors in accepting patients, and in provision of care. As currently stands, the draft policy may in fact lead to confusion and to human rights complaints, in that physicians may see it as condoning practices that the Commission views as discriminatory.
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Submission of the Ontario Human Rights Commission to the College of Physicians and Surgeons of Ontario Regarding the draft policy, "Physicians and the Ontario Human Rights Code"
February 2008 - The draft policy raises a number of new concerns. The following pages detail the Commission’s concerns and provide suggestions for how to address them. We hope that our comments assist the College in providing greater clarity and ensuring that physicians have correct and sufficient information about their obligations under the Code. -
Private College Has Duty to Accommodate Students with Disabilities, Human Rights Tribunal Confirms
Toronto - The Human Rights Tribunal of Ontario has issued its decision in the case of Brown v Trebas Institute Ontario Inc. The case involves a complaint filed by Delano Brown who is blind and alleged the private post-secondary career college discriminated against him in his efforts to enrol in a Music Business Administration study program.
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Commission corrects media reports involving York University human rights complaint
Toronto - Some media have recently commented incorrectly that the Ontario Human Rights Commission has made a “ruling” on a complaint involving York University and the accommodation of religious days of observance.
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"Next Stop, Accessibility" Report on the public transit stop announcements in Ontario
April 2008 - In October 2007, in response to recent developments and ongoing concerns in the area of transit accessibility, the Commission began an inquiry into whether transit providers across the province announce transit stops. Through this initiative, the Commission hoped to improve awareness in the transit sector of the importance of announcing all stops for the purposes of inclusion and accessibility, and to secure commitments toward quickly developing and implementing stop announcement plans. -
Tribunal rules on employee lifestyle and morality statement
Toronto, Ontario – The Human Rights Tribunal of Ontario released its decision in the case of Connie Heintz v. Christian Horizons. The decision has a significant impact for faith-based and other organizations that provide services to the general public. Such organizations must ensure their hiring policies and practices do not unreasonably restrict or exclude the employment of persons based on grounds under the Ontario Human Rights Code.
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Dear transit services provider:
The Ontario Human Rights Code guarantees the rights of persons with disabilities to equal access to adequate, dignified transportation. For the reasons set out in its 2002 consultation report, Human Rights and Public Transit in Ontario, the Ontario Human Rights Commission has long been concerned by the significant barriers that persons with disabilities face when attempting to access transportation services. I am writing to share two recent developments in the area of transit and human rights, and to request that you provide the Commission with information on your organization’s accessibility efforts with regard to the announcement of transit stops.
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Three Quarters of Ontario Transit Providers Commit to Announce all Stops
Toronto - The Ontario Human Rights Commission today announced that thirty-one transit providers have committed to begin announcing all stops by this fall. This result was obtained after the Commission launched an inquiry into Transit Stop Announcements in the fall of 2007 to help riders with disabilities.
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Human Rights system changes take effect
Toronto - The Human Rights Code Amendment Act, 2006, S.O. 2006, c. 30 is now in effect. As a result, the Ontario Human Rights Commission will no longer accept complaints of discrimination. All new applications alleging discrimination are to be filed with the Human Rights Tribunal of Ontario (HRTO). Complaints that were filed with the Commission before June 30, 2008 can be changed to applications to the HRTO if the Complainant takes an active step to do so.
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Campaign will teach elementary students how to combat racism: ‘racism hurts’ to be in Ontario schools this September
Kindergarten to grade 8 students in Ontario’s elementary public schools soon will be learning how ‘racism hurts’ and what they can do to combat it, thanks to a unique campaign announced today.