Language selector

Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Letter to the City of Belleville regarding proposed by-law amendments affecting methadone clinics

    July 6, 2012

    I am writing to comment on proposed amendments to the city’s zoning by-laws that would include new definitions for ‘Opioid Substitution Therapy Clinics’ and ‘Methadone Dispensaries’ and differentiate them from other clinics, medical clinics or professional offices. As noted in the City’s staff report GP-2012-03, the effect of this differentiation would be to identify opioid substitution treatment and services as distinct uses and “to require any such new uses to be specifically zoned for that purpose”.

  2. Toronto Police Service racial profiling and carding: deputation to Toronto Police Services Board

    April 8, 2014

    The Toronto Police Services Board’s Draft Policy is an important step in its efforts to monitor and oversee reforms to the current approach to Community Contacts. The Draft Policy refers to important principles including disengagement, rights knowledge, and compliance with the Human Rights Code and the Charter. We agree that surveys to gauge public satisfaction regarding street checks, and data collection in a separate database to monitor for racial bias in street checks, are valuable.

  3. Deputation to Toronto Police Services Board re: community contacts policy - April 24, 2014

    April 24, 2014

    We thank the Toronto Police Services Board (TPSB) for listening to concerns raised by the Ontario Human Rights Commission (OHRC) and other advocacy and community groups in previous deputations. In particular, we acknowledge that the TPSB has set out a definition of public safety as well as disciplinary measures in the event that the policy is breached.  

    However, we have concerns about the policy as drafted, including those described below.    

  4. Physicians and the Ontario Human Rights Code - OHRC submission regarding the College of Physicians and Surgeons policy review

    August 1, 2014

    Please find attached the Ontario Human Rights Commission’s (OHRC) submission in response to the College of Physicians and Surgeons of Ontario’s (CPSO) review of its policy on Physicians and the Ontario Human Rights Code.

Pages