Language selector

Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Letter to the Minister of Children, Community and Social Services on Ontario’s poverty reduction strategy, Building a Strong Foundation for Success: Reducing Poverty in Ontario (2020 – 2025)

    January 26, 2021

    While the OHRC is committed to supporting your office’s efforts to decrease poverty in Ontario, we are concerned that the government’s Poverty Reduction Strategy does not take an explicit human rights-based approach to poverty reduction and does not recognize the right to an adequate standard of living.

  2. Letter to Aboriginal Legal Services supporting the open letter: Adding the fight against racism to the Canada Health Act: the time is now

    January 13, 2021

    Letter to Aboriginal Legal Services to support their call to add the fight against racism to the Canada Health Act. Although the Act is federal legislation, the OHRC recognizes the significant impact it has on the delivery of health services in provinces and territories and believes principles respecting human rights should be reflected in the Act, as well as all other federal and provincial legislation.

  3. Letter to universities and colleges on racism and other human rights concerns

    December 18, 2020

    I am writing to all public colleges and universities in Ontario after recent events have exposed that Indigenous, Black and racialized students are experiencing significant concerns of discrimination, xenophobia and targeting on campuses and in academic environments across Ontario. As service providers, all academic institutions have legally mandated human rights obligations to their students under the Ontario Human Rights Code (Code).

  4. Letter to General (Retired) Rick Hillier on human rights principles and considerations for coronavirus vaccine distribution

    December 10, 2020

    While the coronavirus does not discriminate, data tells us that the COVID-19 pandemic has brought to the fore profound systemic inequalities, and has exacted a devastating social, economic and health toll on Ontario’s most vulnerable people and communities. I am writing today to stress the important role that human rights principles, considerations and obligations should play in vaccine distribution planning.

  5. Letter to Facebook on enforcing safeguards to prevent discriminatory housing, employment and credit ad targeting in Canada

    December 7, 2020

    The Canadian Human Rights Commission (CHRC) and Ontario Human Rights Commission (OHRC) welcome the news that Facebook has now implemented and is enforcing several safeguards to prevent discriminatory targeting of advertisements for housing, employment and credit opportunities in Canada.

  6. OHRC working to address anti-Indigenous racism in lacrosse

    December 1, 2020

    In recognition of the importance of lacrosse to Indigenous cultures and in the face of troubling reports of racial slurs and mistreatment in games involving Six Nations lacrosse players, the Ontario Human Rights Commission will meet with Six Nations of the Grand River First Nation, the Ontario Lacrosse Association and the Canadian Lacrosse Association to engage in discussions about how to address concerns of systemic racism against Indigenous lacrosse players. [News release also available in Mohawk]

  7. Letter to Minister of Health to follow up on Bioethics Table recommendations and proposed framework for a COVID-19 triage protocol

    November 6, 2020

    I am writing to follow up on my letter to you dated October 16, 2020, about the COVID-19 Bioethics Table’s recommendations and proposed framework for a triage protocol to allocate limited critical care services in a potential major surge in COVID-19 cases.

  8. Letter to the Minister of Health on Bioethics Table recommendations and proposed framework for a COVID-19 triage protocol

    October 30, 2020

    On October 16, 2020, the OHRC wrote to the Minister of Health raising concerns about the proposed framework for a COVID-19 triage protocol to allocate limited critical care services in a potential major surge in COVID-19 cases. Read the letter.

Pages