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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Settlement relating to Toronto Police Service Memorial Wall

    November 11, 2015 - the Ontario Human Rights Commission (OHRC) filed an Application with the Human Rights Tribunal of Ontario (HRTO) alleging discrimination in employment based on disability because of the Toronto Police Service’s (TPS) failure to include on its Memorial Wall officers who end their lives as a result of a mental health disability incurred in the line of duty. On April 18, 2017 a settlement was reached with the following terms...

  2. Services

    From: Human rights and the family in Ontario

    Section 1 of the Code prohibits discrimination based on family status in the social areas of services, goods and facilities. This is an extremely broad social area, covering everything from corner stores and shopping malls, to education, health services and public transit. The issues are therefore also extremely diverse. However, very little attention has been paid to these issues.

  3. Separate school rights preserved

    From: Guide to your rights and responsibilities under the Human Rights Code

    Separate schools in Ontario have special rights guaranteed by the Constitution and by the Education Act. Section 19 means that the Code cannot affect those rights, which are mainly related to the existence and funding of Roman Catholic schools. Otherwise, the right to be free from discrimination under the Code applies to Catholic schools. All schools have a legal duty to provide students with an education environment free from harassment and other forms of discrimination because of Code grounds.

  4. Segregation and mental health in Ontario’s prisons: Jahn v. Ministry of Community Safety and Correctional Services

    OHRC seeks Human Rights Tribunal Order against Ontario for failing to keep people with mental health disabilities out of segregation

    On August 25, 2020, the OHRC filed a motion with the HRTO for an order to hold Ontario accountable for failing to meet its legal obligations under both its Jahn v MCSCS settlement and the 2018 OHRC v Ontario Consent Order to keep prisoners with mental health disabilities out of segregation.

  5. Safer Ontario Act is a foundation to rebuild trust in law enforcement

    November 9, 2017

    In conversations about criminal justice reform, it has become cliché for leaders to conclude that sustainable solutions lie in “rebuilding trust.” And for good reason. A September 2017 poll found that six in 10 Torontonians would “be scared” if they were “pulled over by a police officer for no apparent reason.” When speaking to the introduction of the Safer Ontario Act, Attorney General Yasir Naqvi said the legislation will rebuild trust. But will it?

  6. Ruling in Famous Players Theatres case a victory for Ontarians

    September 25, 2001

    Toronto - In a recent ruling by a Board of Inquiry (Human Rights), Famous Players Theatres has been ordered to make three of its theatres accessible to persons with disabilities. The theatres to be upgraded are the Uptown, Backstage and Eglinton. The Plaza was also named in the group of inaccessible theatres in the complaint, but Famous Players Theatres chose not to renew its lease.

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