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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. OHRC response to letter requesting an OHRC inquiry on the institutionalization of older adults in Ontario

    April 13, 2021

    The OHRC responded to a request from Ontario Council of Hospital Unions-CUPE, Ontario Health Coalition and the Advocacy Centre for the Elderly for the OHRC to undertake a section 31 public interest inquiry into the institutionalization of older adults in Ontario.

  2. OHRC statement on urgent human rights concerns with critical care triage

    April 9, 2021

    The Ontario Human Rights Commission (OHRC) urgently calls on the government to clarify the status of the Adult Critical Care Clinical Emergency Standard of Care for Major Surge protocol (the Emergency Standard of Care) that was circulated to hospitals in January. The government must also confirm that the Health Care Consent Act prevails to protect the rights of patients and families at this time.

  3. OHRC statement on allegations of refusal of service to Indigenous people in Kenora

    February 24, 2021

    As Wabaseemoong Independent Nations in Northwestern Ontario fights an outbreak of COVID-19, the Ontario Human Rights Commission (OHRC) is aware of reports of businesses and organizations in Kenora refusing services to Indigenous people and of social media posts spreading racist comments and misinformation.

  4. General (Retired) Rick Hillier’s response to OHRC’s call for human rights considerations in COVID-19 vaccine distribution planning

    February 8, 2021

    On December 10, 2020, Chief Commissioner Ena Chadha wrote to General (Retired) Rick Hillier and the Vaccine Distribution Task Force to stress the important role that human rights principles, considerations and obligations should play in vaccine distribution planning.

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