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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Commission order reinforces rights of riders with disabilities to accessible public transit

    April 7, 2006

    Toronto - The Ontario Human Rights Commission (the “Commission”) has made an order declaring that paratransit services in Toronto, Hamilton, Windsor and London, are not “special programs.” Rather, these services form part of the legal duty on transit providers under Ontario’s Human Rights Code (the “Code”) to accommodate riders with disabilities who cannot access conventional public transit.

  2. Human Rights Commission settles claim with respect to the exhibition of closed captioned movies

    July 24, 2007

    Toronto, Ontario - The Ontario Human Rights Commission today announced a settlement in the complaints between Nancy Barker, Gary Malkowski and Scott Simser, and movie exhibitors Alliance Atlantis Cinemas partnership, AMC Entertainment International Inc., Cineplex Entertainment LP and Rainbow Centre Cinemas Inc.

  3. Proposed Transportation Accessibility Standards a setback for Ontarians with disabilities

    August 30, 2007

    Toronto - The Ontario Human Rights Commission has made a submission to the Transportation Accessibility Standards Development Committee of the Accessibility Directorate of Ontario. The Committee is charged with developing the Initial Proposed Transportation Accessibility Standard under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

  4. Ontario Transit Services expected to announce all transit stops

    October 25, 2007

    Toronto - Following up on several key developments in the area of accessible transit, Chief Commissioner Barbara Hall has written to transit services across the province asking them to remove barriers faced by riders with disabilities. “Stop announcements are not only necessary for visually impaired riders but can benefit all transit users including visitors and even many of us who can't see the stops due to crowds or weather conditions,” commented Chief Commissioner Hall.

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