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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Commission restates concerns about potential discrimination arising from Ontario's "Safe Schools Act"

    May 14, 2004

    Toronto - The Ontario Human Rights Commission has asked the Toronto District School Board and Ontario’s Ministry of Education to recognize that "zero tolerance" disciplinary legislation and related school board policies may be having a discriminatory effect on racialized students and students with disabilities.

  2. Ten restaurant chains commit to improve accessibility

    November 19, 2004

    Toronto - The Ontario Human Rights Commission today announced that another ten restaurant chains have voluntarily committed to a process that will eliminate barriers for customers with disabilities. They include: Burger King, Coffee Time Donuts, Harvey’s, Kelsey’s Neighbourhood Bar and Grill, Kentucky Fried Chicken, Montana’s Cookhouse and Milestones, Pizza Pizza, Red Lobster, Taco Bell and Timothy’s World Coffee. The Commission is still negotiating similar commitments with another eight chains.

  3. Human Rights Complaints settled against the Ministry of transportation, City of Hamilton and DARTS

    November 25, 2004

    Toronto - A settlement has been reached between two Complainants with disabilities, the Ministry of Transportation, the City of Hamilton, and the Disabled and Aged Regional Transit System(“DARTS”), a transit service for persons with disabilities provided by the City of Hamilton.

  4. Ontario Human Rights Commission takes further action to aid students with disabilities

    November 30, 2004

    Toronto - Following through on its commitment to help educational institutions, teachers, and parents better understand the duty to accommodate students with disabilities in Ontario’s schools, colleges and universities, Chief Commissioner Keith Norton announced the release of Guidelines on Accessible Education today.

  5. Letter to Ontario's Attorney General expressing concern about allowing public officials to refuse to marry same-sex couples

    December 20, 2004

    Toronto - I am writing to express concern over recent comments attributed to the Honourable Irwin Cotler urging provinces to allow public officials who are licensed to perform marriage ceremonies to refuse to perform this service for same-sex couples. As you know, the Ontario Human Rights Commission (the “Commission”) intervened in the Same Sex Marriage Reference before the Supreme Court of Canada to protect the right of gay and lesbian Canadians to get married. In this regard, the Commission agreed with the Attorney General of Canada’s position that requiring a religious official to perform a marriage ceremony that does not accord with his or her religious beliefs about marriage would violate section 2(a) of the Charter of Rights and Freedoms (the “Charter”).

  6. Human Rights Commission reaches accessibility settlement with Mattamy Homes

    February 14, 2005

    Toronto - The home buyer, who uses a wheelchair, was purchasing a new home from the builder, but required a number of alterations to the standard design in order to make the premises accessible. There was an issue as to whether the builder’s policies and procedures appropriately considered accessibility changes upfront either in the contract of purchase and sale, or in the floor plan drawings. This would mean that a home buyer would have to first purchase the standard home, and then meet with a design consultant to discuss potential alterations, with no assurances that the home could be made accessible. The complaint was neither investigated nor referred to the Ontario Human Rights Tribunal for a hearing. Rather, Mattamy Homes decided to resolve the issue in a direct and positive manner.

  7. Commission to investigate application of safe schools legislation and policies

    July 8, 2005

    Toronto - The Ontario Human Rights Commission (the “Commission”) has initiated a complaint against the Ministry of Education (the “Ministry”) and the Toronto District School Board (the “TDSB”) alleging that the application of the Safe Schools Act and related school discipline policies is having a disproportional impact on racialized students and students with disabilities.

  8. Commission mediates settlement with school board in sexual orientation complaint

    September 8, 2005

    Toronto - The Ontario Human Rights Commission (the “Commission”) has settled a Thunder Bay case concerning discrimination based on sexual orientation. A mediated agreement between the parties involved will result in increased education and understanding around sexual diversity issues for students and staff of the Lakehead District School Board (the “Board’).

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