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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Commission Reports on Progress Since Inquiry into Assaults against Asian Canadian Anglers

    April 7, 2009

    Toronto - The Ontario Human Rights Commission (OHRC) today released its final report on the Inquiry into Assaults on Asian Canadian Anglers. Entitled Fishing without Fear: Follow-up report on the Inquiry into Assaults on Asian Canadian Anglers, this follow-up report highlights the progress 22 organizations have made in response to reports of harassment and assaults against Asian Canadian anglers. The report also identifies areas for improvement, and calls for communities to continue working on and responding to incidents of racism.

  2. Commission restates concerns about potential discrimination arising from Ontario's "Safe Schools Act"

    May 14, 2004

    Toronto - The Ontario Human Rights Commission has asked the Toronto District School Board and Ontario’s Ministry of Education to recognize that "zero tolerance" disciplinary legislation and related school board policies may be having a discriminatory effect on racialized students and students with disabilities.

  3. Commission takes action on disability rights: Sends six Hamilton transit cases to public hearing

    March 29, 2001

    Toronto - Today the Ontario Human Rights Commission sent six disability cases to a Board of Inquiry, challenging the lack of accessibility of transit services in Hamilton, Ontario. The complaints are against the Disabled and Aged Regional Transit System (DARTS), the City of Hamilton, the Ministry of Transportation and the Regional Municipality of Hamilton-Wentworth.

  4. Commission to investigate application of safe schools legislation and policies

    July 8, 2005

    Toronto - The Ontario Human Rights Commission (the “Commission”) has initiated a complaint against the Ministry of Education (the “Ministry”) and the Toronto District School Board (the “TDSB”) alleging that the application of the Safe Schools Act and related school discipline policies is having a disproportional impact on racialized students and students with disabilities.

  5. Consultation paper: Education and disability - Human Rights issues in Ontario's education system

    2006 - Education is central to the life of an individual in the community. It provides opportunities for personal, social, and academic growth and development. It sets the stage for later life experiences, most especially in employment. It is also an important venue for integration into the life of the community.

  6. Consultation report: Human rights and public transit services in Ontario

    March 2002 - This Report is based on the many and varying viewpoints presented to the OHRC in the course of its public consultation on accessible public transportation in Ontario. Conventional and paratransit systems are examined in depth, in terms of the human rights principles that apply, the issues raised, and the impact on older persons, persons with disabilities, and families with young children. Three key issues raised throughout the consultation were funding, standards, and roles and responsibilities. These issues are examined in depth.
  7. Consultation report: Human rights issues in insurance

    October 2001 - In October 1999, the Ontario Human Rights Commission released a Discussion Paper for public consultation entitled Human Rights Issues in Insurance. This Consultation Report summarizes comments and viewpoints that were communicated to the Commission. The Report also examines possible directions to ensure human rights issues in insurance continue to receive attention in the future. A summary of relevant Code sections and selected case law is included in the appendices.

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