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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Letter to the Hon. Associate Chief Justice Frank N. Marrocco on taking a human rights approach at the Independent Long-Term Care COVID-19 Commission

    August 20, 2020

    I am writing today to stress the important role that human rights principles should play in any reviews of Ontario government and long-term care service provider responses to the COVID-19 pandemic.

  2. Statement: OHRC files motion to address Ontario’s breach of legal obligation to keep prisoners with mental health disabilities out of segregation

    August 25, 2020

    Today, the Ontario Human Rights Commission (OHRC) filed a motion with the Human Rights Tribunal of Ontario (HRTO) for an order to hold Ontario accountable for failing to meet its legal obligations to keep prisoners with mental health disabilities out of segregation.

  3. Letter to Facebook on enforcing safeguards to prevent discriminatory housing, employment and credit ad targeting in Canada

    December 7, 2020

    The Canadian Human Rights Commission (CHRC) and Ontario Human Rights Commission (OHRC) welcome the news that Facebook has now implemented and is enforcing several safeguards to prevent discriminatory targeting of advertisements for housing, employment and credit opportunities in Canada.

  4. A Collective Impact: Interim report on the inquiry into racial profiling and racial discrimination of Black persons by the Toronto Police Service

    From: Public interest inquiry into racial profiling and discrimination by the Toronto Police Service

    In November 2017, the OHRC launched its inquiry into racial profiling and racial discrimination of Black persons by the TPS to help build trust between the police and Black communities. The goal of the inquiry was to pinpoint problem areas and make recommendations. This Interim Report describes what the OHRC has done to date. It provides findings relating to SIU investigations of police use of force resulting in serious injury or death, describes the lived experiences of Black individuals, and offers highlights of legal decisions.

  5. Re: Proposed Official Plan and Zoning By-Law Amendment; Methadone Clinics

    February 24, 2012

    Your Worship, Chair Polhill, and Committee Members, I am writing to comment on proposed amendments to the City’s Official Plan and Zoning By-Law. As you consider these amendments, the Ontario Human Rights Commission (OHRC) would like to outline some human rights principles that may affect your decision, and to ask some questions.

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