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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. OHRC statement on the 75th anniversary of Viola Desmond’s historic stand against racism

    November 8, 2021

    Seventy-five years ago today, Viola Desmond took a stand against racism that directly challenged segregation in Canada, and left a legacy of extraordinary courage, perseverance, resilience and dignity that has inspired generations of Black Canadians and others to stand up against racism and discrimination.

  2. OHRC submission to Ministry of Education consultation on strengthening accountability for school board trustees

    November 1, 2021

    The OHRC welcomes the Ministry of Education’s consultation on strengthening accountability for school board trustees, and is particularly interested in measures to ensure trustees are held accountable if they fail to fulfill their legal obligations under the Ontario Human Rights Code (Code).

  3. OHRC letter and submission to Postsecondary Education Standards Development Committee on their recommendations under AODA

    November 1, 2021

    The OHRC wrote to the Chair of the Postsecondary Education Standards Development Committee to welcome their initial recommendations for developing proposed postsecondary education standards under the AODA, and to provide a submission with additional recommendations.

  4. OHRC letter and submission to K-12 Education Standards Development Committee on their recommendations under the AODA

    November 1, 2021

    The OHRC wrote to the Chair of the K-12 Education Standards Development Committee to welcome the K-12 Education Standards Development Committee’s 2021 initial recommendations report under the AODA, and to provide a submission with additional recommendations.

  5. OHRC Policy statement on COVID-19 vaccine mandates and proof of vaccine certificates

    September 22, 2021

    While receiving a COVID-19 vaccine remains voluntary, the OHRC takes the position that mandating and requiring proof of vaccination to protect people at work or when receiving services is generally permissible under the Human Rights Code (Code) as long as protections are put in place to make sure people who are unable to be vaccinated for Code-related reasons are reasonably accommodated.

  6. Submission on TPSB Use of Artificial Intelligence Technologies Policy

    September 22, 2021

    In its submission on the Toronto Police Services Board’s Use of Artificial Intelligence Technologies Policy, the OHRC recommends several actions for the TPSB to take in developing its AI Policy. Consistent with a human rights-based approach, these actions are aimed at protecting vulnerable and marginalized groups that may be disproportionately affected by AI technology used by the TPS. These actions are designed to insure against consequences that would undermine the desired benefits of police services’ efficiency and effectiveness, and public trust in policing.

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