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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Ontario Human Rights Commission sends 121 complaints to public

    March 2, 2004

    Toronto - At its meeting on January 28, 2004, the Commission decided to refer an unprecedented 121 autism-related complaints to the Human Rights Tribunal of Ontario. The complaints against various Government of Ontario ministries allege discrimination on the basis of disability in accessing services. The Commission has referred the complaints based on the restrictive eligibility criteria for funding support and long waiting lists for a government program.

  2. Seven restaurant chains make landmark commitment to improve services for customers with disabilities

    April 6, 2004

    Toronto - The Ontario Human Rights Commission today announced that seven chains, Country Style Donuts, McDonalds, Pizza Hut, Starbucks, Subway, Swiss Chalet and Tim Hortons have made commitments to a process that will eliminate barriers for customers with disabilities. This result was obtained after the Commission shared the results of an independent accessibility audit with the chains.

  3. Submission Of The Ontario Human Rights Commission to the Toronto District School Board Safe And Compassionate Schools Task Force

    April 2004 - The Commission is pleased to have the opportunity to make this public submission to the Toronto District School Board’s Safe and Compassionate Schools Task Force. The Commission makes this submission in accordance with its previously stated intent to examine the concern that the Safe Schools Act and related school board policies are having a discriminatory effect on racialized students and students with disabilities.
  4. Commission restates concerns about potential discrimination arising from Ontario's "Safe Schools Act"

    May 14, 2004

    Toronto - The Ontario Human Rights Commission has asked the Toronto District School Board and Ontario’s Ministry of Education to recognize that "zero tolerance" disciplinary legislation and related school board policies may be having a discriminatory effect on racialized students and students with disabilities.

  5. Submission of the Ontario Human Rights Commission to the Ontario Police Complaints review

    September 2004 - am writing pursuant to my mandate under the Ontario Human Rights Code (the “Code”) to outline potential human rights concerns arising from the Toronto Police Services Board’s (the “Board”) recommendations related to the establishment of a new police complaints system as contained in a report entitled Changes to the Complaints System - Final Recommendations and in an Addendum to the July 20, 2004 Report: Changes to the Complaints System - Final Recommendations.

  6. Guidelines on accessible education

    From: Annual Report 2011-2012 - Human rights: the next generation

    September 2004- The Guidelines take key principles from the OHRC’s Policy and Guidelines on Disability and the Duty to Accommodate (“Disability Policy”) and apply them to the educational context. They are intended to provide guidance to support education providers and students with disabilities in the fulfilment of their duties and rights under the Code.

  7. Ten restaurant chains commit to improve accessibility

    November 19, 2004

    Toronto - The Ontario Human Rights Commission today announced that another ten restaurant chains have voluntarily committed to a process that will eliminate barriers for customers with disabilities. They include: Burger King, Coffee Time Donuts, Harvey’s, Kelsey’s Neighbourhood Bar and Grill, Kentucky Fried Chicken, Montana’s Cookhouse and Milestones, Pizza Pizza, Red Lobster, Taco Bell and Timothy’s World Coffee. The Commission is still negotiating similar commitments with another eight chains.

  8. Human Rights Complaints settled against the Ministry of transportation, City of Hamilton and DARTS

    November 25, 2004

    Toronto - A settlement has been reached between two Complainants with disabilities, the Ministry of Transportation, the City of Hamilton, and the Disabled and Aged Regional Transit System(“DARTS”), a transit service for persons with disabilities provided by the City of Hamilton.

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