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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. OHRC releases consultation report on human rights, mental health and addictions

    September 13, 2012

    Toronto – The Ontario Human Rights Commission (OHRC) today released Minds that matter: Report on the consultation on human rights, mental health and addictions. This report outlines what the OHRC heard in its largest-ever policy consultation across Ontario, and sets out a number of key recommendations and OHRC commitments to address human rights issues that affect people with mental health disabilities or addictions.

  2. Alternative voting methods – an OHRC letter to Elections Ontario

    December 4, 2012

    Dear Mr. Essensa, Thank you for the opportunity to meet earlier this month regarding Elections Ontario’s review and public consultation on alternative voting methods involving internet and telephone voting technologies. The Ontario Human Rights Commission supports these forms of accessible voting as well as the eight electoral principles identified by Elections Ontario.

  3. OHRC letter to The Town of Northeastern Manitoulin and the Islands regarding a methadone clinic and potential amendments to zoning bylaws

    February 5, 2013

    Your Worship, We understand that the Town of Northeastern Manitoulin and the Islands, by letter dated December 19th, 2012 directed Robinson IDA Pharmacy Ltd to cease dispensing methadone at the 19 Water Street Clinic in Little Current by January 31, 2013, and subsequently provided a two week extension to Feb 15, 2013.

  4. Letter to the Toronto Police Services Board regarding the analysis of contact card data

    March 28, 2013

    Dear Dr. Mukherjee, I wish to commend the Toronto Police Services Board's (the "TPSB") approval of a project to collect and analyze data related to contact cards and the pattern of contact between the police and members of the community in general including young people from certain racialized communities. I also understand that the TPSB is seeking an opinion from the City Solicitor on the legality of the practice of carding and the issuance of receipts, which engages the issue of human rights-based data collection and analysis.

  5. Refusal to print stationery containing the words "gay and lesbian" ruled discriminatory

    March 20, 2000

    Toronto - On February 24, a Board of Inquiry ordered Imaging Excellence, a printing company, and its owner, Scott Brockie, to provide printing services to gays and lesbians and their organizations and awarded damages of $5000 in total payable to Ray Brillinger and the Canadian Lesbian and Gay Archives, a customer of Imaging Excellence. In its earlier decision released on September 29th, 1999, the Board determined that Imaging Excellence and Mr. Brockie discriminated against Mr. Brillinger when it refused to provide printing services to the Archives.

  6. Ontario Human Rights Commission urges Famous Players to provide financial data

    March 8, 2001

    Toronto - Reacting to misinformation in recent media coverage of a case involving Famous Players theatres, Chief Commissioner Keith Norton stated that, "There is a pressing need to give some balance to the information that has been provided to the public. I regret having to take the extraordinary step of commenting on a complaint that has not yet been decided on by the Board of Inquiry."

  7. Commission takes action on disability rights: Sends six Hamilton transit cases to public hearing

    March 29, 2001

    Toronto - Today the Ontario Human Rights Commission sent six disability cases to a Board of Inquiry, challenging the lack of accessibility of transit services in Hamilton, Ontario. The complaints are against the Disabled and Aged Regional Transit System (DARTS), the City of Hamilton, the Ministry of Transportation and the Regional Municipality of Hamilton-Wentworth.

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