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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Human rights cases settled as transit providers offer more accessible services

    September 29, 2011

    Toronto - The cities of Hamilton, Greater Sudbury and Thunder Bay and the Ontario Human Rights Commission (OHRC) have settled three human rights cases at the Human Rights Tribunal of Ontario. The OHRC filed the complaints in 2009 to increase accessibility for riders with vision disabilities by ensuring the calling out of all transit stops.

  2. OHRC letter to the the Town of Tillsonburg regarding zoning By-Law for methadone clinics and dispensaries

    June 21, 2012

    Your Worship, I am writing to comment on By-Law Number 3636, which establishes “interim control provisions for the town of Tillsonburg to prohibit the establishment of new methadone clinics and methadone dispensaries for an interim period of up to one year in order to permit the completion of a planning study on the potential regulation of these uses.”

  3. Physicians and the Ontario Human Rights Code - OHRC submission regarding the College of Physicians and Surgeons policy review

    August 1, 2014

    Please find attached the Ontario Human Rights Commission’s (OHRC) submission in response to the College of Physicians and Surgeons of Ontario’s (CPSO) review of its policy on Physicians and the Ontario Human Rights Code.

  4. Submission of the OHRC to the Ombudsman’s Investigation into the direction provided to police by the Ministry of Community Safety and Correctional Services for de-escalating conflict situations

    July 2014 - People with mental health disabilities are often among the most vulnerable people in Ontario. Many face a unique set of challenges where they live, in workplaces, or in our communities. When people are in crisis they also present a unique set of challenges to police services when considering the use of force. This leads to many concerns from a human rights perspective. It is not the role of the Ontario Human Rights Commission (OHRC) to comment on individual cases – we leave it to other experts to resolve these. But it is our role to look at common themes and concerns, and offer ways to move forward.

  5. Message from Interim Chief Commissioner Ruth Goba – Global Accessibility Awareness Day

    May 21, 2015
    Toronto2015: Let’s build an accessibility legacy

    The upcoming Pan Am and Parapan Am Games are an exciting opportunity to showcase the many ways Ontario is a world leader. One notable accomplishment should be our ability to welcome and include guests and residents of all backgrounds and abilities. The Games offer a good opportunity to raise awareness about what Ontario and its municipalities are doing to promote and enhance accessibility.

  6. Opinion Editorial: Political will needed to end carding

    May 23, 2015

    Editor, The Toronto Star

    This week Mark Saunders was sworn in as Chief of the Toronto Police Service. He arrived amid a controversy that marred his predecessor’s final days and one that refuses to go away – the police procedure commonly known as “carding.” As Chief Saunders starts down this new road he has a choice – to hear the voices of the community and work to end racial profiling or to allow a deeply troubling practice to continue.

  7. Letter to Frank Fabiano, Chief Administrative Officer of the City of Thorold re: Black Hawk warrior image

    July 16, 2014

    Frank Fabiano
    Chief Administrative Officer, City of Thorold

    Dear Mr. Fabiano,

    I am writing in response to your request for advice regarding the issue raised by people of Aboriginal heritage in your community who find objectionable the current Black Hawk warrior image used by local hockey teams and their associations in Thorold, Ontario.

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