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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. 2021 year-end highlights: A brief look at OHRC’s work this year

    December 22, 2021

    2021 has been a year of recovery, human rights challenges and adapting to the new normal. Through it, the Ontario Human Rights Commission has relentlessly continued to address pervasive inequities and systemic discrimination and racism with measures grounded in the Ontario Human Rights Code. As the journey continues, take a moment to look at some of the highlighted work of the OHRC from 2021.

  2. OHRC letter to Ontario government ministers on the online health card renewal service

    December 20, 2021

    The Human Rights Code requires proactive planning to prevent or remove barriers to people with disabilities and older adults in services. The OHRC has written to government ministers to encourage them to make sure people with disabilities and older adults will have the same opportunity as others to obtain the health card renewal online.

  3. Law Commission of Ontario, Ontario Human Rights Commission and Canadian Human Rights Commission working together on human rights and the use of artificial intelligence

    December 10, 2021

    Today on Human Rights Day, the Law Commission of Ontario, the Ontario Human Rights Commission and the Canadian Human Rights Commission announced a joint research and policy initiative to examine human rights issues in the development, use and governance of artificial intelligence and algorithms in Canada and specifically in Ontario.

  4. International Day of Persons with Disabilities: Let's ensure all people with disabilities benefit equally from measures to address the pandemic

    December 3, 2021

    Since 1992, the world has been commemorating December 3 as International Day of Persons with Disabilities. While we annually observe this day to promote the human rights of people with disabilities, we need to work daily on resolving the systemic inequities they experience.

  5. Letter to Ontario government ministers on the OHRC’s Policy statement on human rights in COVID-19 recovery planning

    November 9, 2021

    On November 9, 2021, the OHRC released its Policy statement on human rights in COVID-19 recovery planning. The OHRC has shared this statement with ministers across all relevant sectors, as we believe it will help guide their ministry’s pandemic recovery efforts.

  6. OHRC Policy statement on human rights in COVID-19 recovery planning

    November 9, 2021

    Engaging the human rights principles contained in the OHRC Policy statement on human rights in COVID-19 recovery planning will result in evidence- and human rights-informed approaches to recovery planning, policy and program design. Rooting the pandemic recovery in human rights principles and proactively taking equity into account will support governments and service providers in meeting their legal obligations to eliminate discrimination and advance substantive equality.

  7. OHRC letter to University of Toronto on the University Mandated Leave of Absence Policy review

    November 8, 2021

    The OHRC is pleased that the university states it intends to robustly review the University Mandated Leave of Absence Policy (UMLAP). We urge the U of T to take the time to make sure it conducts a proper review, which includes the components in this letter, to identify and address human rights concerns that may arise from the UMLAP and its implementation.

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