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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Human rights cases settled as transit providers offer more accessible services

    September 29, 2011

    Toronto - The cities of Hamilton, Greater Sudbury and Thunder Bay and the Ontario Human Rights Commission (OHRC) have settled three human rights cases at the Human Rights Tribunal of Ontario. The OHRC filed the complaints in 2009 to increase accessibility for riders with vision disabilities by ensuring the calling out of all transit stops.

  2. Re: Proposed Official Plan and Zoning By-Law Amendment; Methadone Clinics

    February 24, 2012

    Your Worship, Chair Polhill, and Committee Members, I am writing to comment on proposed amendments to the City’s Official Plan and Zoning By-Law. As you consider these amendments, the Ontario Human Rights Commission (OHRC) would like to outline some human rights principles that may affect your decision, and to ask some questions.

  3. Khalsa Sikhs can wear kirpan in Toronto courthouses

    May 15, 2012

    Toronto – Sikhs who wish to enter a Toronto courthouse wearing a kirpan (stylized representation of a sword) now face fewer barriers according to a settlement reached with the Toronto Police Service, Toronto Police Services Board, and the Ministry of the Attorney General. The Toronto Police Service (“TPS”) agreed to revise its procedures to ensure that practicing members of the Sikh faith will be allowed to wear kirpans in public areas of courthouses, subject to an individualized risk assessment.

  4. Re: White liberal guilt

    May 24, 2012

    Tarek Fatah is wrong to suggest I or anyone else “forced” Toronto Police to allow Khalsa Sikhs to wear kirpans in courtrooms. Acting Deputy Chief Jeff McGuire said the police were “pleased to have worked cooperatively to arrive at a procedure which recognizes the needs and rights of the Sikh community and the obligation to provide a safe, secure and accessible courthouse environment."

  5. OHRC letter to the the Town of Tillsonburg regarding zoning By-Law for methadone clinics and dispensaries

    June 21, 2012

    Your Worship, I am writing to comment on By-Law Number 3636, which establishes “interim control provisions for the town of Tillsonburg to prohibit the establishment of new methadone clinics and methadone dispensaries for an interim period of up to one year in order to permit the completion of a planning study on the potential regulation of these uses.”

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