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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. OHRC submission to the Ministry of Community Safety and Correctional Services on street checks

    The Ontario Human Rights Commission (OHRC) welcomes the opportunity to comment on the Draft Regulation on street checks of the Ministry of Community Safety and Correctional Services (Ministry). We are pleased to have the support of the Human Rights Legal Support Centre (HRLSC) on this important issue.

  2. OHRC submission to the Ministry of Community Safety and Correctional Services on street checks

    December 11, 2015

    The Ontario Human Rights Commission (OHRC) welcomes the opportunity to comment on the Draft Regulation on street checks of the Ministry of Community Safety and Correctional Services (Ministry). We are pleased to have the support of the Human Rights Legal Support Centre (HRLSC) on this important issue.

  3. OHRC Submission to the Ministry of Children and Youth Services Review of the Child and Family Services Act

    The Ontario Human Rights Commission (OHRC) welcomes the opportunity to provide input to the government’s legislated review of the Child and Family Services Act (CFSA). Section 1 of Ontario’s Human Rights Code protects children from discrimination in services, because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, marital status, family status or disability.

  4. OHRC submission to the MCSCS regarding mandating standards for police record checks

    April 22, 2015 - The Ontario Human Rights Commission (OHRC) welcomes the government’s commitment to find solutions to public concerns with police record checks. The OHRC agrees that there is a lack of consistency with the various levels of record checks and their purposes, as well as the types of information disclosed, which creates confusion for everyone.

  5. OHRC Submission to the Independent Street Checks Review

    May 1, 2018 - Regulation 58/16: Collection of Identifying Information in Certain Circumstances – Prohibition and Duties (the “Regulation”) was developed in response to numerous reports of racial profiling in policing across the province, with the goal of “ensuring that police-public interactions should be conducted without bias or discrimination”.  Unfortunately, in our view, the Regulation has not lived up to this promise and, as currently framed, cannot achieve its goal. Racial profiling in policing remains an ongoing reality for Indigenous, Black and other racialized communities.  The Ontario Human Rights Commission (OHRC) is hopeful, however, that through this review and the recommendations that come out of it, the Regulation can be amended so that it can finally meet its promise.

  6. OHRC Submission to the Independent Review of Police Oversight Bodies

    November 2016 - For nearly two decades, the Ontario Human Rights Commission (OHRC) has raised concerns about systemic discrimination that are part of the culture of policing in our province. There have been far too many instances of racial profiling, discriminatory use of force on people with mental health disabilities and/or addictions, and racism and sexism in investigations of missing and murdered Indigenous women and girls in Ontario to ignore. These incidents and related concerns have sparked multiple coroner’s inquests, recommendations, reviews and reports, stretching back for decades. Yet they all have failed to eliminate systemic discrimination in policing.

  7. OHRC submission to Ministry of Education consultation on strengthening accountability for school board trustees

    November 1, 2021

    The OHRC welcomes the Ministry of Education’s consultation on strengthening accountability for school board trustees, and is particularly interested in measures to ensure trustees are held accountable if they fail to fulfill their legal obligations under the Ontario Human Rights Code (Code).

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