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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Letter to Toronto Police Service and Toronto Police Services Board on its policy and procedure on body-worn cameras

    October 28, 2020

    Thank you for your invitation to participate in the Toronto Police Services Board’s (TPSB) consultation on its policy on body-worn cameras (policy) and to provide guidance on the Toronto Police Service (TPS) procedure (procedure) on the same issue. The OHRC is providing this guidance to the TPSB and TPS at the same time, to ensure the policy and procedure are in alignment.Thank you for your invitation to participate in the Toronto Police Services Board’s (TPSB) consultation on its policy on body-worn cameras (policy) and to provide guidance on the Toronto Police Service (TPS) procedure (procedure) on the same issue. The OHRC is providing this guidance to the TPSB and TPS at the same time, to ensure the policy and procedure are in alignment.

  2. Letter to universities and colleges on racism and other human rights concerns

    December 18, 2020

    I am writing to all public colleges and universities in Ontario after recent events have exposed that Indigenous, Black and racialized students are experiencing significant concerns of discrimination, xenophobia and targeting on campuses and in academic environments across Ontario. As service providers, all academic institutions have legally mandated human rights obligations to their students under the Ontario Human Rights Code (Code).

  3. Mental health round table sessions wrap up in North Bay

    March 24, 2011

    Toronto - North Bay-area residents will have their say at the Ontario Human Rights Commission’s (OHRC) final round table session on human rights and mental health issues on Monday, March 28, 2011. The OHRC, in cooperation with the North Bay Indian Friendship Centre, People for Equal Partnerships in Mental Health (PEP) and True Self, will meet with consumer/survivors, members of the mental health community, people with addictions, employers and housing and service providers. They will hear personal stories of discrimination and identify solutions and best practices to deal with discrimination in the areas of housing, services and employment.

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