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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. RE: Transit Stop Announcements

    October 16, 2008

    On behalf of the Ontario Human Rights Commission (the “Commission”), I would like to thank you for the commitment you have made to announce stops in your transit services. I am pleased to report that all 38 of Ontario’s public transit providers have now committed to announcement of all transit stops by the end of this year.

  2. Dear transit services provider:

    April 28, 2008

    The Ontario Human Rights Code guarantees the rights of persons with disabilities to equal access to adequate, dignified transportation. For the reasons set out in its 2002 consultation report, Human Rights and Public Transit in Ontario, the Ontario Human Rights Commission has long been concerned by the significant barriers that persons with disabilities face when attempting to access transportation services. I am writing to share two recent developments in the area of transit and human rights, and to request that you provide the Commission with information on your organization’s accessibility efforts with regard to the announcement of transit stops.

  3. Backgrounder - Project Charter: Ontario Human Rights Commission / Toronto Police Service / Toronto Police Services Board

    July 2007 - Over the past few years in efforts to resolve human rights complaints, the Ontario Human Rights Commission (OHRC) approached the Toronto Police Services Board (TPSB) and the Toronto Police Service (TPS) to include specific public interest remedies.

  4. Restaurant accessibility report highlights successes of industry cooperation

    July 6, 2006

    Toronto - Chief Commissioner Barbara Hall of the Ontario Human Rights Commission (the "Commission") was joined by representatives of the business, government, and disability communities today while releasing Moving Towards Barrier-Free Services, the Commission’s final report into restaurant accessibility. This report demonstrates the progress that can be achieved through cooperation between government and business, but also emphasizes the need for ongoing improvement.

  5. Letter re: Final Proposed Accessible Transportation Standard

    April 14, 2009

    The Commission is pleased with the progress that has been made since we first commented on the 2007 initial proposed standard. In its current submission, the Commission is recommending a number of modifications be made before the standard is drafted into regulation to ensure it is understood and applied in a harmonized manner consistent with obligations under human rights law.

  6. Removing the “Canadian experience” barrier – A guide for employers and regulatory bodies

    July 2013 - When an employer requires people applying for jobs to have “Canadian experience,” or where a regulatory body requires “Canadian experience” before someone can get accredited, they may create barriers for newcomers to Canada. Requiring “Canadian experience” could violate the Ontario Human Rights Code (the Code), which protects people from discrimination based on grounds such as race, ancestry, colour, place of origin and ethnic origin.

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