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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Letter to the Minister of Health on Bioethics Table recommendations and proposed framework for a COVID-19 triage protocol

    October 30, 2020

    On October 16, 2020, the OHRC wrote to the Minister of Health raising concerns about the proposed framework for a COVID-19 triage protocol to allocate limited critical care services in a potential major surge in COVID-19 cases. Read the letter.

  2. Letter to Toronto Police Service and Toronto Police Services Board on its policy and procedure on body-worn cameras

    October 28, 2020

    Thank you for your invitation to participate in the Toronto Police Services Board’s (TPSB) consultation on its policy on body-worn cameras (policy) and to provide guidance on the Toronto Police Service (TPS) procedure (procedure) on the same issue. The OHRC is providing this guidance to the TPSB and TPS at the same time, to ensure the policy and procedure are in alignment.Thank you for your invitation to participate in the Toronto Police Services Board’s (TPSB) consultation on its policy on body-worn cameras (policy) and to provide guidance on the Toronto Police Service (TPS) procedure (procedure) on the same issue. The OHRC is providing this guidance to the TPSB and TPS at the same time, to ensure the policy and procedure are in alignment.

  3. Letter to Minister of Health to follow up on Bioethics Table recommendations and proposed framework for a COVID-19 triage protocol

    November 6, 2020

    I am writing to follow up on my letter to you dated October 16, 2020, about the COVID-19 Bioethics Table’s recommendations and proposed framework for a triage protocol to allocate limited critical care services in a potential major surge in COVID-19 cases.

  4. OHRC working to address anti-Indigenous racism in lacrosse

    December 1, 2020

    In recognition of the importance of lacrosse to Indigenous cultures and in the face of troubling reports of racial slurs and mistreatment in games involving Six Nations lacrosse players, the Ontario Human Rights Commission will meet with Six Nations of the Grand River First Nation, the Ontario Lacrosse Association and the Canadian Lacrosse Association to engage in discussions about how to address concerns of systemic racism against Indigenous lacrosse players. [News release also available in Mohawk]

  5. Letter to universities and colleges on racism and other human rights concerns

    December 18, 2020

    I am writing to all public colleges and universities in Ontario after recent events have exposed that Indigenous, Black and racialized students are experiencing significant concerns of discrimination, xenophobia and targeting on campuses and in academic environments across Ontario. As service providers, all academic institutions have legally mandated human rights obligations to their students under the Ontario Human Rights Code (Code).

  6. Letter to the Minister of Children, Community and Social Services on Ontario’s poverty reduction strategy, Building a Strong Foundation for Success: Reducing Poverty in Ontario (2020 – 2025)

    January 26, 2021

    While the OHRC is committed to supporting your office’s efforts to decrease poverty in Ontario, we are concerned that the government’s Poverty Reduction Strategy does not take an explicit human rights-based approach to poverty reduction and does not recognize the right to an adequate standard of living.

  7. General (Retired) Rick Hillier’s response to OHRC’s call for human rights considerations in COVID-19 vaccine distribution planning

    February 8, 2021

    On December 10, 2020, Chief Commissioner Ena Chadha wrote to General (Retired) Rick Hillier and the Vaccine Distribution Task Force to stress the important role that human rights principles, considerations and obligations should play in vaccine distribution planning.

  8. OHRC statement on allegations of refusal of service to Indigenous people in Kenora

    February 24, 2021

    As Wabaseemoong Independent Nations in Northwestern Ontario fights an outbreak of COVID-19, the Ontario Human Rights Commission (OHRC) is aware of reports of businesses and organizations in Kenora refusing services to Indigenous people and of social media posts spreading racist comments and misinformation.

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