Language selector

Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Coalition issues statement calling for action on Justice Tulloch’s police oversight recommendations

    August 16, 2017

    Toronto – Today, a coalition of community and advocacy groups, as well as the Ontario Human Rights Commission, issued a joint statement calling on the Government of Ontario and police oversight bodies to immediately implement recommendations of the Honourable Justice Michael Tulloch from his Report of the Independent Police Oversight Review. This statement was prompted by recent events that highlight several police accountability issues that require immediate action.

  2. Re: Dafonte Miller and Implementation of Justice Tulloch’s Recommendations

    August 15, 2017 - Dear Minister Naqvi, Directors McNeilly and Loparco, and Chair Lamoureux: We, the undersigned, urge the Government of Ontario, the Special Investigations Unit (“SIU”), the Office of the Independent Police Review Director (“OIPRD”), and the Ontario Civilian Police Commission (“OCPC”), to immediately and transparently implement recommendations made by the Honourable Justice Michael Tulloch in his Report of the Independent Police Oversight Review submitted to the Ministry of the Attorney General in March 2017.

  3. Leadership needed to fight racism

    July 25, 2017

    A few months ago, I visited Thunder Bay and had the opportunity to speak with members of the Indigenous community. Community members told me about their concerns related to policing and child welfare, trafficking of Indigenous women and girls, and everyday racism in almost every facet of their lives including employment, housing, healthcare and retail. Most strikingly, people talked about being “garbaged” – literally having garbage thrown at them while walking down the street, all because of their Indigenous ancestry. I brought these concerns to the leaders that I met later in the day, including the Mayor and police.

  4. Ottawa’s solitary bill is a start. Now the provinces must do better

    June 21, 2017

    On Monday, the federal government introduced Bill C-56, which would impose a 21-day limit for “administrative segregation” (this will be decreased to 15 days after the legislation is in operation for 18 months). Where prison authorities propose to keep a person in segregation beyond these time limits, the case would be referred to an independent external reviewer to make recommendations on whether the prisoner should be released or remain in segregation.

  5. Academic accommodation: New OHRC inquiry report on systemic barriers for post-secondary students with mental health disabilities

    June 8, 2017

    Toronto – Today, the Ontario Human Rights Commission (OHRC) released With learning in mind, a new inquiry report that describes systemic barriers that students with mental health disabilities experience in post-secondary schools. It also outlines the changes the OHRC called for in college and university policies and programs, and the progress these institutions have made in implementing the changes.

  6. Report of the Independent Police Oversight Review: OHRC letter urges Government of Ontario to implement all of Justice Tulloch’s recommendations

    May 19, 2017 - Dear Minister Naqvi and Directors McNeilly and Loparco, I hope this finds all of you well. We are writing today to urge the Government of Ontario to implement all of Justice Tulloch’s recommendations.  Implementation of all the recommendations contained in the Report would be a significant step forward in terms of rebuilding public trust in law enforcement and, ultimately, increasing public safety.  A piece-meal approach, on the other hand, is unlikely to be as effective.

  7. Implementation of Human Rights Settlement: OHRC letter to the Ottawa Police Services Board

    May 16, 2017 - Dear Councillor El-Chantiry, Today the Ottawa Police Services Board is receiving the results of Phase III of the Ottawa Police Services Gender Project.  As you know, the project arises out of a settlement reached with the Ontario Human Rights Commission (Commission) in a human rights case filed by a female Ottawa Police Services (OPS) officer. 

  8. With learning in mind

    In 2016, the Ontario Human Rights Commission (OHRC) wrote to public colleges and universities in Ontario asking them to implement six specific measures to reduce systemic barriers to post-secondary education for students with mental health disabilities. This report describes the systemic barriers identified by the OHRC, the modifications to post-secondary institutions’ policies and procedures requested by the OHRC, and the institutions’ self-reported progress in implementing the requested changes.

  9. New OHRC report reinforces concerns about racial profiling

    May 3, 2017

    Toronto - A new report by the OHRC confirms that racial profiling is a daily reality that damages communities and undermines trust in public institutions. In Under suspicion: Research and consultation report on racial profiling in Ontario, the OHRC combines social science research with lived experiences gained through consultation with over 1,600 individuals and organizations.

Pages