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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Letter to Minister Lecce on the Peel District School Board Review

    June 5, 2020

    I am writing on behalf of the Ontario Human Rights Commission (OHRC) to acknowledge the steps the Ministry of Education (Ministry) has taken on its review of the Peel District School Board (PDSB) in response to growing concerns about systemic discrimination, anti-Black racism, discord among senior leadership, and issues of governance. The OHRC is very troubled by the review’s findings, and the significant human rights issues raised in the way that the PDSB manages issues related to Black students. 

  2. Letter to Minister of Health to follow up on Bioethics Table recommendations and proposed framework for a COVID-19 triage protocol

    November 6, 2020

    I am writing to follow up on my letter to you dated October 16, 2020, about the COVID-19 Bioethics Table’s recommendations and proposed framework for a triage protocol to allocate limited critical care services in a potential major surge in COVID-19 cases.

  3. Letter to Ontario government ministers on the OHRC’s Policy statement on human rights in COVID-19 recovery planning

    November 9, 2021

    On November 9, 2021, the OHRC released its Policy statement on human rights in COVID-19 recovery planning. The OHRC has shared this statement with ministers across all relevant sectors, as we believe it will help guide their ministry’s pandemic recovery efforts.

  4. Letter to Ontario's Attorney General expressing concern about allowing public officials to refuse to marry same-sex couples

    December 20, 2004

    Toronto - I am writing to express concern over recent comments attributed to the Honourable Irwin Cotler urging provinces to allow public officials who are licensed to perform marriage ceremonies to refuse to perform this service for same-sex couples. As you know, the Ontario Human Rights Commission (the “Commission”) intervened in the Same Sex Marriage Reference before the Supreme Court of Canada to protect the right of gay and lesbian Canadians to get married. In this regard, the Commission agreed with the Attorney General of Canada’s position that requiring a religious official to perform a marriage ceremony that does not accord with his or her religious beliefs about marriage would violate section 2(a) of the Charter of Rights and Freedoms (the “Charter”).

  5. Letter to President/CEO of Ontario Health re: COVID-19 triage protocol, data collection, essential support persons

    June 4, 2020

    Over the last two months, the OHRC has met with a range of stakeholders representing racialized communities, people experiencing poverty, people with disabilities, older people and other Code-protected groups. These groups are concerned that certain aspects in the management of the COVID-19 pandemic are having a negative impact on their human rights, and have raised four immediate concerns

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