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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Independent Police Oversight Review: OHRC calls for implementation of recommendations and a renewed commitment to address systemic discrimination

    April 7, 2017

    Toronto – The Ontario Human Rights Commission (OHRC) has long been concerned with systemic discrimination in policing, which is a lived reality for many Ontarians. The result is mistrust that undermines effective policing and ultimately public safety.

  2. OHRC settlement opens door to more inclusive Toronto Police Service Memorial Wall

    April 20, 2017

    Toronto – As a result of a legal settlement between the Ontario Human Rights Commission (OHRC), Toronto Police Service (TPS) and Toronto Police Services Board (TPSB), officers who die from mental health injuries – not just physical ones – sustained in the line of duty will have equal opportunity to have their names included on the Toronto Police Service’s Memorial Wall.

  3. New OHRC report reinforces concerns about racial profiling

    May 3, 2017

    Toronto - A new report by the OHRC confirms that racial profiling is a daily reality that damages communities and undermines trust in public institutions. In Under suspicion: Research and consultation report on racial profiling in Ontario, the OHRC combines social science research with lived experiences gained through consultation with over 1,600 individuals and organizations.

  4. Academic accommodation: New OHRC inquiry report on systemic barriers for post-secondary students with mental health disabilities

    June 8, 2017

    Toronto – Today, the Ontario Human Rights Commission (OHRC) released With learning in mind, a new inquiry report that describes systemic barriers that students with mental health disabilities experience in post-secondary schools. It also outlines the changes the OHRC called for in college and university policies and programs, and the progress these institutions have made in implementing the changes.

  5. Ottawa’s solitary bill is a start. Now the provinces must do better

    June 21, 2017

    On Monday, the federal government introduced Bill C-56, which would impose a 21-day limit for “administrative segregation” (this will be decreased to 15 days after the legislation is in operation for 18 months). Where prison authorities propose to keep a person in segregation beyond these time limits, the case would be referred to an independent external reviewer to make recommendations on whether the prisoner should be released or remain in segregation.

  6. Leadership needed to fight racism

    July 25, 2017

    A few months ago, I visited Thunder Bay and had the opportunity to speak with members of the Indigenous community. Community members told me about their concerns related to policing and child welfare, trafficking of Indigenous women and girls, and everyday racism in almost every facet of their lives including employment, housing, healthcare and retail. Most strikingly, people talked about being “garbaged” – literally having garbage thrown at them while walking down the street, all because of their Indigenous ancestry. I brought these concerns to the leaders that I met later in the day, including the Mayor and police.

  7. Coalition issues statement calling for action on Justice Tulloch’s police oversight recommendations

    August 16, 2017

    Toronto – Today, a coalition of community and advocacy groups, as well as the Ontario Human Rights Commission, issued a joint statement calling on the Government of Ontario and police oversight bodies to immediately implement recommendations of the Honourable Justice Michael Tulloch from his Report of the Independent Police Oversight Review. This statement was prompted by recent events that highlight several police accountability issues that require immediate action.

  8. OHRC calls for government accountability to advance the human rights of prisoners with mental health disabilities

    September 26, 2017

    Toronto – Today, the Ontario Human Rights Commission (OHRC) announced new legal action to advance the human rights of prisoners with mental health disabilities in Ontario’s correctional facilities at a press conference at Queen’s Park.

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