Goods, services and facilities
You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:
- stores, restaurants and bars
- hospitals and health services
- schools, universities and colleges
- public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
- services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
- services provided by insurance companies
- classified advertisement space in a newspaper.
Relevant policies and guides:
2005 - Employers, unions, educational facilities, service providers and other organizations covered by the Ontario Human Rights Code (the “Code”) are responsible for ensuring that their environments are free from racial discrimination and harassment. This means not just responding when issues of discrimination or harassment arise, but also taking proactive measures to monitor for and prevent their occurrence.
2004 - As part of the duty to accommodate, education providers are responsible for taking steps to plan for the accommodation of students with disabilities. Effective planning will take place both on an organizational and individual level.
September 2004- The Guidelines take key principles from the OHRC’s Policy and Guidelines on Disability and the Duty to Accommodate (“Disability Policy”) and apply them to the educational context. They are intended to provide guidance to support education providers and students with disabilities in the fulfilment of their duties and rights under the Code.
September 2004 - am writing pursuant to my mandate under the Ontario Human Rights Code (the “Code”) to outline potential human rights concerns arising from the Toronto Police Services Board’s (the “Board”) recommendations related to the establishment of a new police complaints system as contained in a report entitled Changes to the Complaints System - Final Recommendations and in an Addendum to the July 20, 2004 Report: Changes to the Complaints System - Final Recommendations.
April 2004 - The Commission is pleased to have the opportunity to make this public submission to the Toronto District School Board’s Safe and Compassionate Schools Task Force. The Commission makes this submission in accordance with its previously stated intent to examine the concern that the Safe Schools Act and related school board policies are having a discriminatory effect on racialized students and students with disabilities.
April 2004 - In the spring of 2001, the Commission began its efforts to engage the restaurant industry to promote the accessibility of its services and facilities for persons with disabilities in Ontario. The audit focused on the physical premises and services of seven select restaurant chains totaling 28 locations across the province.
December 2003 - In reviewing the material received during its inquiry, the following eight themes emerged.
December 2003 - The Commission’s racial profiling inquiry initiative was undertaken in response to community concerns about the impact of profiling on members of their respective communities. The inquiry’s main objectives were to give individuals who had been subjected to profiling an opportunity to share those experiences and to show its effects on their families and communities. In doing so, the Commission hoped to raise public awareness of the harmful effects and the social costs of racial profiling.
December 2003 - The Report wraps up the Commission’s inquiry initiative by relating what the Commission heard and providing an analysis of the effects of profiling on more than just the individuals and communities most likely to experience it. The Report also analyzes the detrimental impact that profiling is having on societal institutions such as the education system, law enforcement agencies, service providers, etc., and providers, etc., and provides recommendations for bringing an end to this practice.
December 2003 - The Commission’s report on racial profiling puts forward a number of recommendations to address the issue of racial profiling.