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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Joint submission to Ontario’s consultation on the 2020 budget: Necessary investments in Ontario’s correctional system

    January 21, 2020

     

    Introduction

    This joint submission identifies concrete investments that should be earmarked in Ontario’s 2020 budget to protect the health and safety of vulnerable and marginalized Ontarians incarcerated in provincial institutions and the brave men and women working inside them.

  2. Khalsa Sikhs can wear kirpan in Toronto courthouses

    May 15, 2012

    Toronto – Sikhs who wish to enter a Toronto courthouse wearing a kirpan (stylized representation of a sword) now face fewer barriers according to a settlement reached with the Toronto Police Service, Toronto Police Services Board, and the Ministry of the Attorney General. The Toronto Police Service (“TPS”) agreed to revise its procedures to ensure that practicing members of the Sikh faith will be allowed to wear kirpans in public areas of courthouses, subject to an individualized risk assessment.

  3. Law Commission of Ontario, Ontario Human Rights Commission and Canadian Human Rights Commission working together on human rights and the use of artificial intelligence

    December 10, 2021

    Today on Human Rights Day, the Law Commission of Ontario, the Ontario Human Rights Commission and the Canadian Human Rights Commission announced a joint research and policy initiative to examine human rights issues in the development, use and governance of artificial intelligence and algorithms in Canada and specifically in Ontario.

  4. Leadership needed to fight racism

    July 25, 2017

    A few months ago, I visited Thunder Bay and had the opportunity to speak with members of the Indigenous community. Community members told me about their concerns related to policing and child welfare, trafficking of Indigenous women and girls, and everyday racism in almost every facet of their lives including employment, housing, healthcare and retail. Most strikingly, people talked about being “garbaged” – literally having garbage thrown at them while walking down the street, all because of their Indigenous ancestry. I brought these concerns to the leaders that I met later in the day, including the Mayor and police.

  5. Learning and teaching – working with the education sector

    From: Annual Report 2010-2011: Looking back, moving forward

    Every student in Ontario needs to have opportunities to learn and succeed. This does not happen when students are suspended because of mental illness beyond their control, or can’t take the courses they need because they use a wheelchair and the school does not have an elevator, or they are disciplined for not following the dress code because they wear a hijab in accordance with their creed, or they are bullied for being lesbian, gay or transgendered.

  6. Legal groups, community advocates, academics and Ontario Human Rights Commission call for tougher regulation on "carding"

    December 7, 2015

    A broad network of community advocates, human rights and legal experts, academics, concerned and affected individuals and the Ontario Human Rights Commission (OHRC) is calling on the Province to ensure that its Draft Regulation on police street checks – or “carding” – achieves the Minister’s stated objective of ending arbitrary and discriminatory police street checks. 

  7. Letter re: Final Proposed Accessible Transportation Standard

    April 14, 2009

    The Commission is pleased with the progress that has been made since we first commented on the 2007 initial proposed standard. In its current submission, the Commission is recommending a number of modifications be made before the standard is drafted into regulation to ensure it is understood and applied in a harmonized manner consistent with obligations under human rights law.

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