Language selector

Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Ontario Human Rights Commission submission regarding the Ministry of Community and Social Services Proposed Integrated Accessibility Regulation under the Accessibility for Ontarians with Disabilities Act 2005

    October 2010 - The OHRC is again raising a number of concerns about the proposed Integrated Accessibility Regulation, echoing those we’ve highlighted in past AODA submissions. Specifically, the proposed IAR fails to identify interpretive human rights principles upfront and apply them to many of its provisions.
  2. Newspaper editorials are not restricted by Ontario's Human Rights Code

    October 28, 2010

    Toronto – The Human Rights Tribunal of Ontario has ruled that newspaper editorials are not covered by Ontario’s Human Rights Code. The Ontario Human Rights Commission (OHRC) intervened in this case, Whiteley v. Osprey Media Publishing Inc. and Sun Media Corporation before the Tribunal. The OHRC argued that section 13 of the Code does not restrict newspapers from printing opinions that some people may not like. The Tribunal agreed, saying “…publication of opinion in the media is a matter at the core of freedom of expression and freedom of the press in a democratic society”.

  3. OHRC launches survey on discrimination based on mental health and addiction disabilities

    November 16, 2010

    Toronto - The Ontario Human Rights Commission (OHRC) launched a survey today to learn more about the human rights issues and barriers people with mental health and addiction disabilities face. The survey kicks off a broader consultation process on human rights and mental health-related issues.

  4. Re: Coach who protested racial slur suspended until April (16/12/10)

    December 17, 2010 - Racial slurs and other name-calling because of one’s personal characteristics such as disability, sex or sexual orientation is wrong. The Ontario Human Rights Code makes that clear. It’s also clear that sports organizations and their governing bodies in Ontario must follow provincial human rights legislation. They should be prohibiting and not sanctioning such conduct.
  5. Working together on policing and human rights

    February 24, 2011

    Windsor - A new project, aimed at preventing discrimination and racism in policing, launched today in Windsor. The Windsor Police Service, Windsor Police Services Board, Ontario Police College and Ontario Human Rights Commission (OHRC) announced a major joint initiative to address policing and human rights issues. Police Chief Gary Smith, Board Chair Eddie Francis, Police College Acting Director Bill Stephens and Human Rights Chief Commissioner Barbara Hall made the announcement during today’s public Board meeting at Windsor Police Service headquarters.

  6. Human rights and mental health project arrives in Ottawa

    February 24, 2011

    Toronto - Ottawa-area residents will have their say at the Ontario Human Rights Commission’s (OHRC) next human rights and mental health round table session on Wednesday March 2, 2011. The OHRC and the Canadian Mental Health Association – Ottawa Branch will meet with consumer/survivors, members of the mental health community, people with addictions, employers and housing and service providers. They will hear personal stories of discrimination and identify solutions and best practices to deal with discrimination in the areas of housing, services and employment.

  7. Human Rights Project Charter - Windsor

    The Windsor Police Service (Service) and the Windsor Police Services Board (Board) for many years have been open to the concerns brought forward by various ethno-racial, cultural and faith organizations and communities. The Board and Service responded with Service-wide change initiatives aimed at protecting and promoting human rights and equity, including the development of a Diversity Statement in August, 2004.
    In view of these factors, the Board and Service approached the OHRC proposing a project charter modeled after the Toronto project charter.

  8. Elections accessibility - Letter to the Executive of all political parties registered in Ontario

    March 2011 - Pursuant to my duty under Section 29 of the Ontario Human Rights Code, I am writing to all registered political parties in Ontario to help promote awareness about the importance of accessible elections for voters and candidates with disabilities as well as those seeking nomination.

Pages