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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Prisoners' Justice Day: Significant barriers to progress remain 42 years later

    August 10, 2016

    On August 10, 1974, Edward Nolan died by suicide in a segregation cell at Millhaven Institution in Bath, Ontario. Each year on August 10, we commemorate Prisoners' Justice Day to remember Nolan and all of the prisoners who have died in custody, and to renew calls to respect the basic human rights of prisoners housed in jails, correctional centres, and penitentiaries across the country.

  2. Hockey Canada’s Ontario branches take important step towards transgender inclusion

    September 7, 2016

    Toronto — Hockey Canada, through its Ontario branches, ushers in a new era of transgender inclusion in time for the 2016-2017 hockey season by posting transgender inclusive policies. This step is part of a settlement agreement between Hockey Canada, on behalf of its Ontario members, the Ontario Human Rights Commission (OHRC) and Jesse Thompson, a trans teenaged boy who played amateur hockey and courageously decided to take on the system.

  3. Report on race-based data from traffic stops by Ottawa Police Service must lead to action

    October 24, 2016

    Toronto – Findings from the Ottawa Police Service’s Race Data and Traffic Stops in Ottawa report released today challenge all policing institutions to acknowledge the systemic nature of racial profiling, examine their practices and take action to address racial discrimination.

  4. Letter to the Thunder Bay Police Service and Thunder Bay Police Services Board regarding systemic discrimination and racism

    October 27, 2016

    Thank you once again for your hospitality and candour. During the meeting, we discussed concerns that leaders and members of the Indigenous community brought to my attention earlier in the day; namely, alleged racism and systemic discrimination within the Thunder Bay Police Service (TBPS). We discussed more generally the relationship between the TBPS and Indigenous communities in light of recent events.

  5. Deputation to the Ottawa Police Services Board on the Traffic Stop Race Data Collection Project

    November 28, 2016

    Thank you for the opportunity to talk about the OPS’s Traffic Stop Race Data Collection Project. My deputation will be available online this afternoon, and the Ontario Human Rights Commission’s full report with our analysis of the findings will be available on our website tomorrow. This project was based on a 2012 settlement between the Ottawa Police Services Board and the Commission, after Chad Aiken, a young Black man, filed a human rights complaint alleging racial profiling.

  6. “Unfounded” – a human rights issue

    February 16, 2017

    Robyn Doolittle’s ground-breaking investigation “Unfounded” exposes how police services across Canada are “ill-equipped or unwilling to investigate sexual assault cases” with nearly 20% being dismissed as “unfounded.” At one point in the story, Doolittle asks police to explain the disproportionate “unfounded” rates. She is told by the police that the explanation might lie in coding errors or misclassification of cases, but we know that there are more factors at play. With “unfounded” rates of 19% across Canada and as high as nearly 60% in some jurisdictions, part of the answer must also lie in systemic bias against women – which is a human rights issue.

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