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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Implementation of Human Rights Settlement: OHRC letter to the Ottawa Police Services Board

    May 16, 2017 - Dear Councillor El-Chantiry, Today the Ottawa Police Services Board is receiving the results of Phase III of the Ottawa Police Services Gender Project.  As you know, the project arises out of a settlement reached with the Ontario Human Rights Commission (Commission) in a human rights case filed by a female Ottawa Police Services (OPS) officer. 

  2. Independent Police Oversight Review: OHRC calls for implementation of recommendations and a renewed commitment to address systemic discrimination

    April 7, 2017

    Toronto – The Ontario Human Rights Commission (OHRC) has long been concerned with systemic discrimination in policing, which is a lived reality for many Ontarians. The result is mistrust that undermines effective policing and ultimately public safety.

  3. Insurance industry urged to avoid using enumerated grounds of discrimination and genetic testing information for measuring risk

    February 14, 2002

    Toronto - The Ontario Human Rights Commission today released a report on consultations it conducted on human rights issues in insurance. In accordance with the Commission's mandate, the objective of the consultation was to promote awareness, understanding and advancement of human rights in the area of insurance and to examine alternatives to current practices by obtaining input from experts and regulators in the insurance industry as well as from consumers. Access to insurance in our society raises significant issues about distributive justice and fairness in the public sphere, issues that have received scant attention in Canada and in Ontario.

  4. Insurer removes HIV/AIDS exclusion from emergency travel medical insurance policy

    November 6, 2015

    In May 2015, the Ontario Human Rights Commission (OHRC) learned that a Canadian insurance company (RSA Canada) would not issue an emergency travel medical insurance policy to anyone who had ever been diagnosed with HIV or AIDS and obtained a copy of the exclusionary policy.

    The OHRC wrote to RSA Canada to express concern that the HIV/AIDS exclusion might contravene Ontario’s Human Rights Code.

  5. International Day of Persons with Disabilities: Let's ensure all people with disabilities benefit equally from measures to address the pandemic

    December 3, 2021

    Since 1992, the world has been commemorating December 3 as International Day of Persons with Disabilities. While we annually observe this day to promote the human rights of people with disabilities, we need to work daily on resolving the systemic inequities they experience.

  6. Interrupted childhoods: Over-representation of Indigenous and Black children in Ontario child welfare

    When child welfare authorities remove children from their caregivers because of concerns about abuse or neglect, it can be traumatic and tragic for everyone involved – children, their families and even their communities. Being admitted into care comes with far-reaching consequences that can have a negative impact on children’s future ability to thrive. It is an unfortunate reality that some children need to be placed in care to keep them safe. But too often, for First Nations, Métis, Inuit, Black and other racialized families, being involved with the child welfare system and having a child removed is fraught with concerns that the system is not meeting their or their children’s needs, is harmful, and may be discriminatory.

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