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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. New documentation guidelines for accommodating students with mental health disabilities

    January 6, 2016

    Toronto - Navi Dhanota, represented by ARCH Disability Law Centre; York University and the Ontario Human Rights Commission (OHRC) have worked together to develop new documentation guidelines to access academic accommodations. The change in guidelines means that students will no longer have to disclose their Diagnostic and Statistical Manual (DSM) diagnosis to register for mental health accommodations and supports.

  2. OHRC files claim against Toronto Police for refusing to memorialize officers who end their lives due to a mental health disability incurred in the line of duty

    January 8, 2016

    On November 11, 2015, the Ontario Human Rights Commission (OHRC) filed its own application with the Human Rights Tribunal of Ontario (HRTO) alleging discrimination in employment based on disability because of the Toronto Police Service’s (TPS) failure to include on its Memorial Wall officers who end their lives as a result of a mental health disability incurred in the line of duty.

  3. To Children’s Aid Societies in Ontario re: Request for disaggregated data regarding children and youth in Ontario’s child welfare system

    February 24, 2016

    By way of introduction, I am the Chief Commissioner of the Ontario Human Rights Commission (OHRC). On December 16, 2015, the OHRC announced that it will use its mandate under the Ontario Human Right Code (Code) to examine the overrepresentation of Indigenous and racialized children and youth in the child welfare system.

  4. OHRC letter on the systemic review of police officer mental health and suicide

    February 24, 2016

    The Ontario Human Rights Commission (Commission) is concerned about the number of officers experiencing mental health issues and dying by suicide as a result of their policing work, and the barriers – such as widespread stigma about mental health issues in the policing community – preventing officers from accessing adequate support. We understand that you are preparing to launch a systemic review to examine the experiences and suicides of Ontario police officers with mental health disabilities, and commend you for working toward addressing this serious problem.

  6. End segregation, says Ontario Human Rights Commission

    March 7, 2016

    by Renu Mandhane

    In 2007, Ashley Smith died in federal custody in Kitchener, Ont., after spending extended periods of time in segregation (or solitary confinement). In 2010, Edward Snowshoe died by suicide while in custody in Edmonton, Alta., after spending 162 days in segregation. These cases have become emblematic of the incredible problems with the continued use of segregation in prisons.

  7. OHRC calls for reforms to immigrant detention system

    April 11, 2016

    Dear Minister Naqvi, I am writing today on behalf of the Ontario Human Rights Commission (OHRC), to express our concern about detention of non-citizens in Ontario jails under the federal Immigration and Refugee Protection Act (immigration detainees). 

    As you know, in my previous capacity as Executive Director of the International Human Rights Program at the University of Toronto Faculty of Law, I was the editor of a 2015 report on immigration detention (http://ihrp.law.utoronto.ca/We_Have_No_Rights).

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