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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  4. Human Rights Project Charter - TPS & TPSB

    May 2007 - The Human Rights Project aims to provide time limited support to the TPSB and the TPS in their ongoing initiatives aimed at identifying and eliminating any possible discrimination in the hiring and employment of TPS members and in the delivery of services by the TPS. This Project Charter details the agreed upon relationship to be established between the three parties to fulfill these aims.

  5. Human Rights Project Charter - Windsor

    The Windsor Police Service (Service) and the Windsor Police Services Board (Board) for many years have been open to the concerns brought forward by various ethno-racial, cultural and faith organizations and communities. The Board and Service responded with Service-wide change initiatives aimed at protecting and promoting human rights and equity, including the development of a Diversity Statement in August, 2004.
    In view of these factors, the Board and Service approached the OHRC proposing a project charter modeled after the Toronto project charter.

  7. Human Rights settlement reached with Ministry of Education on Safe Schools - Terms of settlement

    WHEREAS on July 7, 2005, the OHRC initiated a complaint, number GKEA-6DUH6W, pursuant to subsection 32(2) of the Human Rights Code in the public interest and on behalf of racialized students and students with disabilities alleging that the application of the safe schools provisions of the Education Act and the Ministry’s and school boards’ policies on discipline are having a disproportionate impact on racial minority students and students with disabilities. NOW THEREFORE, the Parties agree to settle these matters as follows:

  8. Human Rights Settlement Wins Hotel Visual Fire Alarms for Deaf and Hard of Hearing Guests

    January 30, 2008

    Toronto - The Ontario Human Rights Commission has reached a settlement between the Days Hotel and Conference Centre, Toronto Airport East and hotel guest Barbara Dodd. The settlement will see the establishment of new fire safety practices for the hotel and sets a positive example for the use of visual strobe light fire alarms for deaf, deafened and hard of hearing individuals in Ontario hotel accommodations as an important practice to be followed by the hospitality industry province-wide.

  9. Human Rights system changes take effect

    June 30, 2008

    Toronto - The Human Rights Code Amendment Act, 2006, S.O. 2006, c. 30 is now in effect. As a result, the Ontario Human Rights Commission will no longer accept complaints of discrimination. All new applications alleging discrimination are to be filed with the Human Rights Tribunal of Ontario (HRTO). Complaints that were filed with the Commission before June 30, 2008 can be changed to applications to the HRTO if the Complainant takes an active step to do so.

  10. Human rights, disability and accessibility issues regarding visual fire alarms for people who are deaf and hard of hearing

    With the recent passage of the Accessibility for Ontarians with Disabilities Act (AODA), 2005, accessibility issues are now governed by complementary aspects of the Ontario Human Rights Code, the AODA, the Ontario Building Code and, in the case of existing buildings, the Ontario Fire Code.

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