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Goods, services and facilities

 

You have the right to be free from discrimination when you receive goods or services, or use facilities. For example, this right applies to:

  • stores, restaurants and bars
  • hospitals and health services
  • schools, universities and colleges
  • public places, amenities and utilities such as recreation centres, public washrooms, malls and parks
  • services and programs provided by municipal and provincial governments, including social assistance and benefits, and public transit
  • services provided by insurance companies
  • classified advertisement space in a newspaper. 

Relevant policies and guides:

  1. Refusal to print stationery containing the words "gay and lesbian" ruled discriminatory

    March 20, 2000

    Toronto - On February 24, a Board of Inquiry ordered Imaging Excellence, a printing company, and its owner, Scott Brockie, to provide printing services to gays and lesbians and their organizations and awarded damages of $5000 in total payable to Ray Brillinger and the Canadian Lesbian and Gay Archives, a customer of Imaging Excellence. In its earlier decision released on September 29th, 1999, the Board determined that Imaging Excellence and Mr. Brockie discriminated against Mr. Brillinger when it refused to provide printing services to the Archives.

  2. Re: White liberal guilt

    May 24, 2012

    Tarek Fatah is wrong to suggest I or anyone else “forced” Toronto Police to allow Khalsa Sikhs to wear kirpans in courtrooms. Acting Deputy Chief Jeff McGuire said the police were “pleased to have worked cooperatively to arrive at a procedure which recognizes the needs and rights of the Sikh community and the obligation to provide a safe, secure and accessible courthouse environment."

  3. RE: University-Mandated Leave of Absence Policy ­raises human rights concerns

    I am writing today to outline the Ontario Human Rights Commission’s concerns regarding the University of Toronto’s proposed University-Mandated Leave of Absence Policy which is being considered by the University Affairs Board tomorrow (January 30, 2018). The OHRC is concerned that the treatment of students contemplated in the Policy may result in discrimination on the basis of mental health disability contrary to the Human Rights Code.

  4. RE: Transit Stop Announcements

    October 16, 2008

    On behalf of the Ontario Human Rights Commission (the “Commission”), I would like to thank you for the commitment you have made to announce stops in your transit services. I am pleased to report that all 38 of Ontario’s public transit providers have now committed to announcement of all transit stops by the end of this year.

  5. Re: Submission of the Ontario Human Rights Commission on Bill 21, an Act to regulate retirement homes

    May 14, 2010 - The Ontario Human Rights Commission (OHRC) supports the regulation of retirement homes across the province. However, we ask the Committee to consider specific recommendations to amend the Bill to enhance the ability of retirement homes providers to meet their obligations under the Ontario Human Rights Code (Code)
  6. Re: Sexualized and gender-specific dress codes in restaurants

    July 8, 2016 - In pursuit of our public interest mandate, section 31 of the Code authorizes the OHRC to request production of documents and gather other information as part of an inquiry. Pursuant to section 31, we are writing to request that you review employee dress codes in your Ontario operations, remove any discriminatory requirements, and provide documentation showing that you have done this.

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